Job Title: User Centred Design Manager
Salary: The starting salary is £48,995, which includes allowances totalling £3,009.
The salary is broken down as £45,986 basic salary, which will increase annually until you reach the top of the scale £54,863. Plus, a location allowance of £2,009 and a non-pensionable allowance of £1,000.
Location: New Scotland Yard, Agile Working Across MPS Estate
Do you want to help shape better, more user-focused services for Londoners, victims and frontline colleagues?
The User Centred Design (UCD) team is a small, diverse and ambitious team that work with internal and external users to understand problems, test practical solutions, and put people at the heart of design and decision making. It is part of the Integrated Design and Delivery Team (IDD) in the Met’s Strategy and Investment Group. Some of our current work focuses on developing a new Victims’ Strategy informed by an end-to-end Victim Journey, improving local Community Meetings and maximizing productivity through flexibility.
The User Centred Design Manager champions and implements effective experimental change delivery, working with colleagues to understand operational problems; quickly developing practical solutions into viable plans of action; identifying the most appropriate route to scale the most impactful solutions in support of A New Met for London. You will be supporting teams to develop their expertise and capability to a high standard, making sure problem statements are clear, user-led research has been conducted, and we are generating learning and benefit for the Met.
Key Responsibilities:
- Champion and implement effective experimental change, ensuring outputs are delivered effectively and flexibly. Work with Strategy and Investment and other change teams to ensure a complementary mix of delivery approaches
- Manage communication and engagement with a range of stakeholders, developing and maintaining key relationships and working in partnership to resolve problems to benefit internal and external users, victims, operational policing and the MPS
- Support the building and sustaining of capacity and capability within the User Centred Design Team to deliver impactful, user-led innovations for the benefit of the Met and public
- Support the senior manager to deliver a complex series of change initiatives, including set-up, management and delivery, ensuring that collectively they address problems and priorities and meet all appropriate processes, standards and reporting requirements
- Support identifying, managing and resolving risks, tracking and managing costs and benefits, providing reports as required, and ensuring all outputs meet necessary requirements
- Deputise for the senior manager where needed, with authority to make delegated decisions, and be the key contact for senior stakeholders
Key Skills:
- Highly empathetic and user focused
- Highly organised with the ability to organise own and team’s workload and work to changing deadlines
- Ability to think creatively to solve problems
- Ability to identify and engage stakeholders at all levels (internal and external)
- Confident with journey mapping, testing and/or UX approaches to understand problems and improve services
- Excellent written and verbal communication skills, with the ability to turn insight into clear, useful outputs
Additional Information - Location
We want to provide you with the flexibility to balance a rewarding career with home-life and personal wellbeing. We recognise and promote flexible working as part of our diverse and inclusive workforce. Though you will be based in New Scotland Yard our ambition is to make the best use of our shared space enabling a mixture of remote and office-based work.
How to apply
To begin your career at the Met, please click the "apply button “. The application process requires a comprehensive CV, a Personal Statement, and an online application form. In your Personal Statement, you should explain your interest in the position and illustrate how your skills and experiences make you a suitable candidate. Please note that you should not submit two copies of your CV, and ensure that your documents are saved in either PDF or Word format, clearly labelled as CV and Personal Statement.
Completed applications must be submitted by 23:55 on 10/09/2026.
Once received, your application will be reviewed against eligibility criteria, following this, your application will be reviewed by the hiring manager. Following the advert closing date, applications will be subject to an initial paper sift, involving a blind review of CVs and personal statements.
This is expected to take place within 1 to 2 weeks of the closing date. Shortlisted candidates will then be invited to interview, which will take place within the 2 weeks following the sift. The interview will follow a structured competency-based format, assessing candidates against the key requirements of the role. As part of the interview process, candidates will also be asked to deliver a presentation, followed by questions from the panel.
