Who are we?
The police have a large number of non-police officer roles, and when you work with us, you join our police family and are empowered, supported and encouraged to achieve your full potential.
This Process Analyst role sits within the Alliance Business Change Department and forms an integral part of the Automation Team serving Devon & Cornwall Police and Dorset Police. The team develops a digital workforce that creates capacity, improves resilience and enables both Forces to realise technological, operational and reputational benefits.
As Process Analyst, you will act as the bridge between operational teams and technical specialists. You will identify, document, map and analyse business processes, assess opportunities for automation and improvement, and provide the clear evidence and requirements needed to support solution design, delivery and benefits realisation.
What we are looking for:
We are an inclusive organisation where everyone can grow, and we welcome the variety of experience, knowledge and skills that diversity brings. However you identify, and whatever your age, background or circumstances, please apply if this is a role that would make you excited to come to work every day. Applicants for either full or part-time working will be considered.
We are particularly interested in candidates who can demonstrate the following:
- A recognised qualification in process modelling, or equivalent practical experience of process mapping, process review or business process analysis.
- Experience of gathering information and requirements from stakeholders through workshops, interviews, meetings or process walkthroughs.
- Practical knowledge and application of process mapping methodologies and tools, such as BPMN, SIPOC, Visio or equivalent.
- Experience of establishing baseline measures and supporting the identification, tracking and monitoring of process improvements and benefits.
- Strong analytical skills, with the ability to interpret information, identify trends and produce evidence-based recommendations.
- Experience of producing clear, accurate process documentation, reports and analytical outputs for different audiences.
- Strong communication and stakeholder-engagement skills, including the ability to explain technical concepts and automation solutions clearly to non-technical colleagues.
- A good understanding of information technology and Microsoft Office applications, particularly Excel, Word, PowerPoint and Visio or equivalent process-mapping tools.
- A collaborative, organised and methodical approach, with personal ownership, curiosity and an openness to change and continuous improvement.
Main Responsibilities:
- Identify, document and analyse existing business processes to support automation and wider process improvement initiatives.
- Facilitate workshops, interviews and process walkthroughs with operational colleagues, process owners and Subject Matter Experts.
- Produce clear and accurate current-state “as-is” and future-state “to-be” process maps using recognised methodologies and standards.
- Lead the creation and maintenance of Process Definition Documents and supporting requirements, capturing processes to the level of detail needed for automation design, development and implementation.
- Assess automation opportunities, identifying potential efficiencies, operational benefits, risks, constraints and dependencies.
- Establish baseline performance measures and support the identification, tracking and monitoring of process improvements and anticipated benefits.
- Work closely with Subject Matter Experts, process owners, Project Managers and Automation Developers to define scope, gather requirements, clarify business rules and support solution design.
- Document process variations, exceptions, acceptance criteria and other business requirements, maintaining traceability throughout the automation lifecycle.
- Support verification, testing and User Acceptance Testing, ensuring automated solutions meet documented requirements and business needs.
- Produce reports, presentations and analytical outputs that clearly communicate findings and recommendations.
- Maintain accurate and up-to-date process documentation and coordinate the resolution of process and requirements-related queries throughout delivery.
- Promote continuous improvement and help identify further opportunities for automation and efficiency gains.
Benefits:
- Hybrid and flexible working, including flexitime.
- Ongoing training, development, and career progression opportunities.
- Wellbeing support services and Occupational Health provision.
- Access to gym facilities and Blue Light Card discounts.
- Free parking and on-site catering facilities.
- Paid annual leave, sickness allowance, and pension scheme.
- Access to staff pool/hire vehicles for business travel.
This department offers a flexible, hybrid-working approach, with the role based at either Dorset Police HQ Winfrith or Devon & Cornwall Police HQ Exeter. Home working is available where appropriate, alongside flexible hours and a flexitime scheme, subject to operational requirements.
The successful applicant will be subject to vetting and referencing checks prior to commencing employment. This role requires MV / SC vetting clearance. Interview questions will be aligned to the Competency and Values Framework (CVF) identified within the role profile and will assess how candidates demonstrate the values and competencies required for success in the role.
For more info and to check out what other roles are available:
Find out more about careers in our Police Force - Police Recruitment (recruitment-dcp-dp.org)
Recruitment for Devon & Cornwall and Dorset Police - Police Recruitment (recruitment-dcp-dp.org)
