Alarms Policy Officer
CCM Operations Support
Grade B - £25,599 - £26,703
Permanent
Part Time - 15 hours
JCC Bridle Road

About the Role

As an Administrative Support Officer, you will provide comprehensive administrative support for the ACPO Intruder Alarms Policy. You will manage large volumes of data, process applications, respond to enquiries, and ensure the accuracy of our Storm Alarm database, which contains over 35,000 alarm records.

This is a role that requires precision, sound judgment, and excellent communication skills. You will work with alarm companies, members of the public, and internal police departments, providing clarity and reassurance while maintaining high service standards.

Key Responsibilities

Process all alarm applications for the Merseyside area, including calculating administration fees and using the BACs system.
Maintain and update the Storm Alarm database, including mapping new alarm locations and producing warning, withdrawal, and reinstatement letters.
Manage daily correspondence, issuing confirmation letters and renewal notices for Smoke Cloak, Lone Worker devices, and other alarm types.
Respond to written and digital enquiries, drafting clear and professional letters and emails in line with ACPO policy.
Conduct daily checks of alarm activations, determining whether activations are genuine or false, and updating the system accordingly.
Handle telephone and email enquiries, providing accurate advice on ACPO policy and related procedures.
Produce accurate monthly performance data and assist with alarm audits.
Collate, verify, and prepare personal documents for vetting applicants from alarm companies.
Provide short‑term cover for the Management Support Team Leader, making informed decisions to maintain service continuity.
Maintain high standards of data quality, information security, and information management in line with statutory requirements.

Knowledge & Skills Required

Knowledge of the ACPO Intruder Alarms Policy and its requirements.
Understanding of alarm company processes and Force Control Room operations.
Excellent administrative, organisational, and time‑management skills.
Experience using Storm, Storm Mapping, Microsoft Outlook, and Microsoft Excel.
Strong written and verbal communication skills, able to explain decisions clearly and professionally.
Ability to remain calm, patient, and reassuring when dealing with challenging enquiries.
Accurate keyboard skills and attention to detail when handling high‑volume information.

Please use the attached JDQ and CVF when completing your 1000 - word supporting evidence.

Please click here for the full JDQ

Please click here for the CVF

Important Application Notes

Staff currently in the internal redeployment pool will be considered first.
The vacancy may be withdrawn at any time without notice.
You must meet all minimum skills and qualification criteria at the time of application. Certificates must be provided; expected grades cannot be accepted.
Please ensure you have approval to apply by your Ch Supt/Head of department before submitting your application.

A note on using Artificial Intelligence

AI tools can be great for research and refining ideas, but we want to learn about you. If you use AI or Chatbots to help you with your application, keep these points in mind:
AI can support research, structuring and refining your writing, but your application must reflect your real skills and experience.
Spell-checking and condensing word counts are great ways to use AI effectively.
Do not copy and paste AI-generated answers. This will not help you stand out in a positive way; remember we want to hear about your skills and experience.

Our Commitment to Diversity, Equality, and Inclusion

We are committed to building a workforce that reflects the communities we serve. We welcome applications from women and candidates from Black and ethnic minority backgrounds.

Our Outreach team offers guidance and support throughout the application process for candidates from under-represented groups. If you require reasonable adjustments during recruitment, please let us know.

To find out more about the support on offer from our dedicated Outreach team please click here or contact us at Outreach@merseyside.police.uk

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