This is a part-time role, less than 37 hours per week - Salary per annum is £18.035,83.
working hours: 22 per week.
You will provide and maintain command & control, telephony and airwave functionality across all areas of Call Management. You will provide support and advice to end users, solving problems and recording fault, and you ensure requirements of business continuity plans are met.
Key accountabilities are:
1. To carry out day-to-day monitoring of command and control, radio and telephony systems and arrange for the maintenance of that equipment as necessary.
2. To make initial diagnosis of any problems and manage faults, ensuring minimum disruption to communications to minimise business impact.
3. To ensure the Call Management Department make optimum use of it's command and control system, radio, telephony and other associated equipment by close liaison with the users, relevant internal departments and external agencies.
4. Provide an effective interface between users and service providers, including external commercial suppliers where applicable. This interface includes documenting problems, progress checking, and ensuring all diagnostic information is provided for error resolution and incident analysis.
5. To arrange installation of IT Equipment, which consists of liaising with users and management to ensure installations meet requirements. Ensure records are accurate and convenient timescales are met.
6. Identify, design, test and assess changes and enhancements as required to applications as required, to improve performance and functionality where appropriate.
7. Attend service review meetings and represent the force at regional / national user group meetings as required.
8. To give regular and effective service
Additional Requirements:
Maintain personal responsibility for collection, recording, evaluation, information sharing, review, retention and disposal of information in compliance with codes of practice and Guidance in the Management of Information, information security policy, procedures and legislation.
Essential Qualifications:
Educated to QCF Level 3 OR work experience deemed to have brought the post holder to a comparable level.
Essential Experience:
Work experience in a relevant call handling environment.
Work experience of working in a pressurised and reactive environment, responding to requests for information and assistance from internal and external sources, via telephone, email and face to face enquiries.
Competencies:
We Are Undefined Aware Level 1
We Take Ownership Level 1
We Undefined Level 1
We Undefined and Inspire Level 1
We Undefined Critically Level 1
We Are Innovative and Open-minded Level 1
You should also be aware of the values of Courage, Respect and Empathy, and Public Service.
Application and Interview
If you’ve never completed a competency-based application or interview before, make sure you read each competency or value in detail, research the STAR (situation, task, action, result) format and use it when giving evidence. This candidate guidance for completing an application form will assist you.
Contact details for an informal discussion about the role:
You can email the Recruitment Team at police.recruitment@hampshire.police.uk or call the Recruitment Team Phoneline on 02380451611 – staffed between 08.30-16:30 Monday to Friday
