The principal responsibility of the Victim Care Officer is to be a primary point of contact for victims of crime working closely with other functions and partner agencies to ensure the right support options, guidance and information is provided. To provide a quality service for victims to meet their individual needs and help them cope and recover from the impact of crime.

In particular to:

• Thoroughly review all information on Crime systems (including risk assessments) to inform and tailor support to meet individual needs.
• Detailed assessment and understanding of victim needs in order to provide specific advice, guidance, signposting and referral information as appropriate to the individual,
• Provide verbal minor procedural updates in line with Victim Code of Practice and agreed information sharing guidelines.
• Manage varied and complex workloads, with cases at various stages,
• Understand and apply the rights within the Victims Code of Practice. Working Practices and Force Policy as applicable to contribute to compliance.
• Maintain accurate records ensuring timely updates to any case management system and to any other systems in accordance with the relevant legislation, force policy and good practice. To include accurate recording of any unseen crime and or intelligence.

Please see attached Role Profile for further information.