The Change & Continuous Improvement function at Gloucestershire Constabulary is seeking a highly organised and proactive Continuous Improvement Support Officer to join our team. This role is central to enabling the effective delivery of continuous improvement initiatives that directly support officers, staff and volunteers in serving our communities. Our work is varied, meaningful and essential to driving efficient, ethical, and high‑quality policing services.
This is an excellent opportunity for someone with strong administrative, analytical and coordination skills who wants to contribute to change and improvement in a fast‑paced and purposeful environment.
What you’ll be doingAs a Continuous Improvement Support Officer, you will play a vital role in supporting the governance, documentation, coordination and analytical activity that underpins successful improvement work. You will:
Research and problem definition
- Conduct structured research through data gathering, observation and discussion to help define clear, evidence‑based problem statements.
- Assist in documenting issues in measurable, outcome‑focused terms.
Requirements elicitation and validation
- Support officers in translating stakeholder needs into clear, testable business requirements.
- Confirm constraints, decision rules and mandatory standards to ensure future‑state processes are compliant.
Customer journey and process mapping
- Map current‑state and future‑state workflows to expose waste, variation and failure demand.
- Support visualisation of step‑by‑step processes, handoffs and ownership, contributing to effective redesign.
Opportunity identification
- Help identify opportunities across both technical and non‑technical domains.
- Distinguish where automation, policy updates, procedural clarity or skills development would deliver the greatest impact.
Application of Lean and DMAIC methods
- Use structured tools such as SIPOC, DMAIC and Value Stream Mapping to support root‑cause analysis and intervention design.
- Apply CTQ, 5S and similar tools under guidance to build robust improvement artefacts.
Data gathering, cleansing and validation
- Collect and validate data from multiple sources to ensure decisions are based on reliable evidence.
- Support reconciliation of performance metrics, cycle times, error rates and demand patterns.
Option appraisal and benefits sizing
- Assist in quantifying effort, impact and risk to inform prioritisation.
- Support the creation of benefits estimates and contribute to business case inputs.
Future‑state design and standard‑work definition
- Help officers document redesigned workflows, controls, measures and ownership.
- Support the creation of SOPs, standard‑work documents and acceptance criteria.
Collaboration on automation and digital solutions
- Convert validated requirements into clear, build‑ready inputs for automation developers.
- Help define exception handling, data flows and logic conditions in line with governance requirements.
- Support testing activities by preparing scripts, capturing defects and validating solutions.
Governance preparation and reporting
- Prepare and maintain board papers, meeting packs, logs and trackers.
- Produce clear, concise reports on progress, benefits, risks and decisions for governance forums.
Change planning and coordination
- Contribute to implementation plans and readiness assessments.
- Coordinate communications, training sessions, workshops and transition activities.
- Maintain accurate records, ensuring all actions and decisions are traceable and accessible.
Stakeholder engagement and relationship management
- Support effective engagement with officers, staff and enabling services.
- Document key decisions, agreements and constraints clearly and consistently.
- Help build shared understanding across teams and functions.
Control, sustainability and service assurance
- Support performance monitoring through dashboards and control mechanisms.
- Help identify signs of process drift and coordinate corrective actions.
- Conduct light‑touch audits and gather feedback to inform continuous improvement.
Knowledge management and documentation
- Maintain accurate and accessible project artefacts, ensuring compliance with audit and governance expectations.
- Update SOPs, process maps and documentation to reflect new roles and workflows.
Advocacy for continuous improvement
- Act as an ambassador for continuous improvement principles across the organisation.
- Promote evidence‑based practice and consistent use of CI tools and templates.
This is a varied, engaging role at the heart of organisational improvement. You will work across multiple departments, supporting initiatives that directly improve policing services. No two days are the same, and you will play a key part in ensuring improvement activity is well governed, well managed and delivers real value.
We are looking for someone who is:
- Organised, analytical and able to manage multiple priorities
- A strong communicator with excellent documentation skills
- Comfortable working with data, processes and stakeholders at all levels
- Adaptable, curious and committed to high standards of accuracy
- Keen to support meaningful change and continuous improvement
Essential experience and qualifications
You should be able to demonstrate:
- 2–3 years’ experience in a Continuous Improvement or Business Change environment
- Strong administrative skills, including documentation management and meeting coordination
- Experience supporting CI or project teams through reports, governance papers and review processes
- Ability to research operational problems using evidence, data and stakeholder insight
- Understanding of Lean, DMAIC, SIPOC or value‑stream tools
- Experience maintaining trackers, dashboards and structured logs
- Strong organisational skills and the ability to manage multiple tasks at pace
- Competence using MS Office and project‑management tools (e.g., MS Project, M365)
- Ability to validate data, identify gaps and support reliable conclusions
- Experience engaging with HR, IT, Finance, L&D, Governance or PMO functions
- Strong communication skills with the ability to summarise clearly
- Experience coordinating workshops, meetings and action logs
- A high degree of attention to detail and commitment to accuracy
- Ability to support process mapping and requirements documentation
- Experience supporting readiness checks and transition into BAU
- The ability to work with discretion on sensitive policing matters
Desirable
- Lean Six Sigma Yellow or Green Belt (part‑qualified or qualified)
- Experience in public‑sector or policing environments
- Familiarity with automation or digital improvement tools (RPA, Power Automate, workflow systems)
We offer a wide range of benefits, including learning and development opportunities, lifestyle and wellbeing support, flexible working, paid annual leave, family‑friendly policies and a generous Local Government Pension Scheme.
The proposed interview dates are: 13th, 14th, 15th & 16th April.
The successful candidate for this role will be vetted at level Staff RV. This means the individual will need at least 3 years worth of residency in the UK.
Should you have any queries regarding this role, please email Recruitment@Gloucestershire.Police.uk
Please refer to the Role Profile document when completing the Statement in support of your application section of the form. In this section, you are required to provide evidence with specific examples for each of the Essential criteria included under the Experience and Qualifications section of the Role Profile. For each of the criteria, please write a paragraph detailing how your experience, qualifications, skills and abilities meet the minimum criteria for the role. Applicants who do not provide this required evidence will unfortunately not be invited to interview.
Candidates applying for Gloucestershire Constabulary should be aware that the use of online 'Artificial Intelligence' (AI) systems such as ChatGPT to generate application answers is NOT permitted, any candidate found to have submitted an application form using online 'AI' software to generate answers will be removed from the recruitment process with immediate effect. This may result in future applications with the Constabulary also being rejected, based on integrity.
Need help with your application?
If you need any support while completing your application, whether it’s understanding the questions, gathering the right information, or just having someone to talk it through with, then our Better Together Team is here to help. We’d be happy to support you at any stage of the process.
For support with your application, please contact Better Together at BetterTogetherTeam@Gloucestershire.police.uk
At Gloucestershire Constabulary we recognise the benefits of increasing diversity across our force and the value of building a representative workforce. That is why it is important that people from ethnically diverse backgrounds and under-represented groups, including those with a disability, apply and help us deliver excellence in policing throughout Gloucestershire. We are a proud Disability Confident Employer and are committed to providing equal opportunities. You may wish to register with our Talent Bank- the link can be found here: https://gloucestershireconstabulary.tal.net/vx/appcentre-External/brand-3/candidate/so/pm/8/pl/12/opp/457-Register-your-interest-with-Better-Together/en-GB
