Lancashire Constabulary would like to offer you the exciting opportunity to become a crucial part of their busy Contact Management Team, based at Police Headquarters, Hutton as a Full-time Police Control Room Operator.
If you are a dynamic, customer focused individual with excellent communication skills then this role will give you the opportunity to provide an essential service to the public, by taking and dealing with both emergency and non-emergency calls.
We are pleased to advise our next course will commence on the 24th August 2026. Should this start date not be suitable please sign up to our job alerts for notification of our later start dates in 2027 / 2028
Please don’t delay in applying. Simply attach your CV, detailing your qualifications with any experience of customer service. Please make sure you answer the essential criteria questions as these will be taken into consideration at the shortlisting stage along with your CV.
Salary:
Rota A - Basic rate = £24,747 – £32,613 / Once working full shifts and weekends = £33,291.30 - £43,873.17
PLEASE NOTE THAT ANNUAL LEAVE WILL NOT BE PERMITTED DURING THE TRAINING PERIOD. The training period will run from Monday 24th August 2026 – Friday 16th October 2026. This is subject to change dependent on the number of candidates for training.
During the 8 weeks of training you will work Monday to Friday, 9:00am to 5:00pm (37 hours per week). Once training has been completed, you will then start your Rota.
Police Control Room Operators will be required to work weekends, Bank Holidays including Christmas Day, Boxing Day and New Year’s Day.
The rota attached is the current PCRO rota you would be required to work; however, this rota is subject to change. If you have any questions around the rota change, please email PCRORecruitment@lancashire.police.uk.
If you are successful at shortlisting, you will be invited to our selection day that are taking place on either Friday 10th April 2026 or Monday 13th April 2026. Please ensure you are available for both these dates, if you are unable to attend the selection day your application will be withdrawn. The selection day will take place at our Hutton HQ site and will run from 9:00am – 5:00pm. Your assessment will last 1.5 hours, where you will undertake a typing exercise, Intermediate computer exercise and role play exercises. Further details will be available for those candidates invited to attend following shortlisting.
If successful at Selection Day, you will be invited to attend an interview at a later day, scheduled for Thursday 16th April 2026 & Friday 17th April 2026, please ensure you are available for both these dates as slots will be limited and on a first come first serve basis.
There are a set number of vacancies for this intake. If you are successful at interview but are not within the top scoring range for this intake, you will be placed on a reserve list for future intakes, currently set for 2027 / 2028.
Skills and Experience:
You must have intermediate IT Skills and familiarity with windows systems, along with the ability to type / word process 20+ words per minute.
As a disability confident employer, reasonable adjustments will be considered for those candidates who require adjustments to undertake the selection days. If you require reasonable adjustments, please email PCRORecruitment@lancashire.police.uk.
Vetting and Medical:
Please be aware, as a condition of your appointment you must undergo and pass Recruitment Vetting (RV). Please be aware there is a minimum 3 year UK residency requirement for Recruitment Vetting and you must be 18 years old at the point of applying. You will also be subject to a medical assessment and reference checks.
Benefits:
- 25 - 31 days annual leave (role dependant) plus 8 bank holidays pro rata
- Local Government Pension Scheme with contributions from 5.5% to 12.5% depending on your salary
- Sick pay provisions
- Generous maternity / paternity and adoption leave entitlements
- Option to become a member of the onsite unions
- Discounts from various retailers via the Blue Light Scheme
- Access to on-site-gyms – HQ
- Cycle to work scheme
- Support from our Health and Wellbeing Centre including Welfare Officers, Counselling, Physiotherapy and Mental Health Peer Supporters
- Hybrid / Agile working (role dependant)
Closing date: Monday 23rd March 2026 at 9am
Artificial Intelligence (AI) Assistance Disclaimer
Whilst we would encourage applicants to not use AI in order to provide their examples within the application form, we accept that candidates may use AI to provide general guidance and inspiration during the completion of the form.
By utilising this functionality, you acknowledge and agree to the following:
- AI-generated content is provided for illustrative purposes only and does not constitute professional, legal, or personal experience.
- You remain fully responsible for the accuracy, authenticity, and originality of all information submitted in your application.
- The inclusion of AI-generated suggestions does not imply endorsement or guarantee of the appropriateness, completeness, or effectiveness.
- The organisation accepts no liability for any consequences, direct or indirect, arising from the use of AI-generated content within this form.
Applicants are encouraged to carefully review and personalise all responses to ensure they accurately reflect their individual experiences, qualifications, and intentions.
PLEASE NOTE, AGENCY EMPLOYEES VOLUNTEERS AND SPECIALS ARE UNABLE TO APPLY FOR INTERNAL VACANCIES.
Before you complete the online application, we would advise you to read the attached Information and Guidance documents.
