The Operational Support Officer performs a vital role within Greater Manchester Police, providing excellent customer service to members of the public, colleagues and partner agencies. You will contact vulnerable people and victims of crime in order to conduct risk assessments and being responsible for the triage of Anti Social Behaviour vulnerability and its management through our systems. You’ll provide administrative support which includes drafting letters, publishing newsletters and updating the GMP external website together with preparing and assisting in the delivery of daily briefing documents, as well as assisting in the managing of neighbourhood issues, whilst identifying threats/risks and allocating/tasking to PCSOs. Attending meetings, you’ll take minutes, noting actions and disseminate to all attendees, along with accessing social media and updating the relevant sections as well as diary management and carrying out checks for officers and coordinating and maintaining a diary of appointments for officers visiting members of the public. The successful candidate should be confident to engage with the public, GMP colleagues and partner agencies and should have the ability to work under pressure whilst remaining calm but firm. With IT experience and of dealing with customers over the telephone you will have worked in a similar capacity, checking, recording, inputting and retrieving information. Working with minimum supervision and to tight timescales together with producing work to the required standard is also essential to the role as is Power Point experience and good written communication skills. This role is working Monday, Tuesday and half a day Wednesday. Greater Manchester Police is one of the largest police forces in the UK and is responsible for keeping its diverse population of almost three million people safe. Greater Manchester is a vibrant region in the Northwest, spread over more than 1,200 sq km. Split over 10 metropolitan districts, it is billed as the most diverse city in Europe, whose residents draw on and contribute to its rich cultural legacy and collectively speak up to 200 different languages. Recently awarded the ‘most improved force in the country’ after its latest police effectiveness, efficiency and legitimacy (PEEL) inspection in 2023, Greater Manchester Police remains committed to doing the basics of policing brilliantly, protecting the public, supporting victims and ensuring its workforce reflects the communities it serves. GMP recognises that having a diverse workforce makes it more approachable and relevant to the public, and so we welcome applications from everyone. Benefits: As well as offering the chance of a rewarding career, there are other benefits to working for GMP. Generous annual leave entitlement of 24 days, plus bank holidays, rising to 29 days after 5 years, and 32 after 10 years of service.
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Pay: £25,425 - £26,703 pro rata
Location: Nexus House, Alexandria Drive, Ashton Under Lyne, OL7 0QN
Hours: 18.125
Deadline: 29th Mar 2026
Categories: Others, North West