ICT Applications Manager

Department: ICT – Core Services Team
Location: Rose Hill Headquarters
Grade: Grade H - £54,696-£60,912

Contract: Full Time (36.5 hours) - Permanent

About the Role

We are seeking an experienced and forward‑thinking ICT Applications Manager to lead and coordinate our Core Services Team. In this pivotal role, you will work closely with senior stakeholders across the organisation to ensure our Core IT Systems—including ERP, DMS and other key operational applications—continue to support an effective, modern and efficient policing service.

You’ll take ownership of shaping system improvements, prioritising change, and driving digital transformation across back‑office processes. Through strategic insight and continual service improvement, you will help modernise our ways of working, enhance productivity, and unlock organisational benefits.

This is an exciting opportunity for a confident leader who can balance operational demands with long‑term strategic vision, ensuring our technology supports our people and aligns with the Force’s strategic objectives.

What You’ll Be Doing

Leading and coordinating the Core Services Team to deliver a consistent, high‑quality service to departments across the Force.
Assessing, prioritising and enabling changes to Core Systems in line with national standards and ITIL best practice.
Planning and managing resource requirements to support projects and programmes of work.
Ensuring effective incident management and supplier liaison to meet SLA commitments.
Working with senior leaders and business sponsors to understand requirements and optimise system performance.
Producing clear, insightful reports and recommendations for key stakeholders.
Scanning the internal and external environment for opportunities to drive system improvements and digital innovation.
Managing, coaching and developing team members to meet professional standards and achieve organisational goals.

What We’re Looking For

Qualifications

Degree‑level education (Level 6) or significant relevant experience in a Business or IT environment.
ITIL Foundation (minimum) with additional ITIL service management qualifications desirable, or a willingness to undertake training.

Experience

Proven experience working within strategic partnerships or collaborative environments.
Strong understanding of Enterprise IT systems and business functionality.
Previous line management or supervisory experience.
Exposure to project management methodologies (e.g., PRINCE2).
Experience in implementing and managing change programmes.
Familiarity with ITIL service management practices.

Skills & Abilities

Excellent written and verbal communication skills, with the ability to explain complex information to diverse audiences.
Strong leadership, negotiation, influencing and interpersonal skills.
Ability to build effective working relationships at senior levels and across departments.
Highly organised with the ability to manage multiple tasks and priorities simultaneously.
Analytical and problem‑solving skills, with the confidence to challenge and make evidence‑based recommendations.
Solid understanding of data protection legislation, information security and data governance.
Self‑motivated with strong planning and decision‑making capabilities.

Important Application Notes

The vacancy may be withdrawn at any time without notice.
You must meet all minimum skills and qualification criteria at the time of application. Certificates must be provided; expected grades cannot be accepted.
Please refer to the JDQ and Leadership Framework when preparing your 1,000‑word supporting evidence.

Please click here for JDQ

Please click here for Leadership Framework

Benefits

25 days annual leave plus 8 bank holidays pro rata increasing to 30 days plus 8 bank holidays after 5 years full service.
Local Government Pension Scheme with contributions from 5.5% to 11.5% depending on your salary.
Access to on-site gyms – HQ and OCC
Option to become a member of the onsite unions.
Discounts from various retailers via the Blue Light Scheme
Cycle to work scheme.
Taskers Salary sacrifice car scheme
Hybrid/Agile working (role dependant)
Support from our Health and Wellbeing Centre including Welfare Officers, Counselling, Physiotherapy and Mental Health Peer Supporters.
Generous maternity/paternity and adoption leave entitlements.
Sick pay provisions

A note on using Artificial Intelligence

AI tools can be great for research and refining ideas, but we want to learn about you. If you use AI or Chatbots to help you with your application, keep these points in mind:
AI can support research, structuring and refining your writing, but your application must reflect your real skills and experience.
Spell-checking and condensing word counts are great ways to use AI effectively.
Do not copy and paste AI-generated answers. This will not help you stand out in a positive way; remember we want to hear about your skills and experience.

Our Commitment to Diversity, Equality, and Inclusion

We are committed to building a workforce that reflects the communities we serve. We welcome applications from women and candidates from Black and ethnic minority backgrounds.

Our Outreach team offers guidance and support throughout the application process for candidates from under-represented groups. If you require reasonable adjustments during recruitment, please let us know.

To find out more about the support on offer from our dedicated Outreach team please click here or contact us at Outreach@merseyside.police.uk

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