Salary: Band 5, £28,689 - £29,859 (Please note it is Northumbria Police policy to appoint at the beginning of the band)
Location: Communications Department, Ponteland (Moving to Cobalt Business Park, Wallsend May 2027)
Hours: Full time 37 hours per week, Monday – Friday
Contract: 12 month fixed term contract
Working for #TeamNP
Our purpose at Team NP is simple: to keep people safe and to fight crime. But it takes more than officers alone to do the job – and that’s where our 2,000-strong team of police staff and 200 volunteers come in.
As one of the largest police forces in England we have a huge variety of departments and specialisms offering you endless opportunities. From mentoring and coaching schemes and online soft skills courses to leadership development programmes; we’ll give you the support, training and time to carve out the career you always wanted.
As a disability confident employer, we promote a culture of respect in the workplace so everyone can feel seen, heard and valued.
Whether you’re a member of staff or a volunteer, you can also expect first-rate support to manage your health and wellbeing. With year-round events, a 24/7 welfare support hotline and a leading approach to neurodiversity, our initiatives enable you to be at your best.
Above all else, here at Team NP, we can offer you a career that is so much more than just a job, it’s a chance to be part of something that really matters.
Learn about our full benefits package
The role
This is an exciting opportunity to join the Vehicle Recovery Section as a Vehicle Recovery Administrator. You will deliver an outstanding service to all customer interactions and carry out a range of tasks including effective management of all vehicles uplifted by Northumbria Police. You will be required to provide advice to officers, staff and members of the public in support of the Vehicle Recovery Unit in order to contribute to the efficient operation of the scheme.
Key responsibilities include:
- Analyse incident reports on the force system relating to recovered vehicles, problem solving what appropriate action to take with the recovered vehicles, that may include releasing a vehicle back to an owner, retaining a vehicle and requesting further information from the officer dealing with an investigation. Having in depth scope and knowledge surrounding the reasons behind the uplift, the technical knowledge of powers used by officers to come to the best decision for the Force.
- Responsible for handling often multiple enquiries at any one time, from a variety of sources including, but not limited to, telephone, on-line, e-mail and voicemails within the time specified by any agreed service levels and adhering to quality standards, engaging effectively with all customers through a variety of formats, quickly building rapport and utilising a creative problem-solving approach to understand and respond to customer needs.
- Proactively operate and ensure appropriate records created by the role using specialist software are managed effectively, efficiently and in a timely manner, using both internal and national force systems. To determine if vehicles stored for a prolonged period, are in fact needed, liaising with all ranks of Officers and recovery operators retaining the vehicle, challenging if the retention is genuine or if the Force can proceed with releasing/disposing of the vehicle.
Sound interesting? For further information, and to support your application, please view the job description
What you’ll bring
- Ability to plan and manage time and prioritise workloads to meet customer needs.
- Excellent organisational, administrative, and interpersonal skills with the ability to communicate to wide range of customers and stakeholders.
- Working with Microsoft software packages and writing brief reports for management.
- Ability to work effectively as part of a team to achieve successful outcomes.
We know it's important for you to feel that you're not only part of a great team, but part of a community. We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
Harnessing these differences creates a productive environment in which everyone feels valued, and their talents are fully utilised. Appointments are based on merit alone.
Interested to learn more? For further information about the role please contact Amy Toy at amy.toy@northumbria.police.uk
What we offer
- 26 days’ leave (increasing to 30 days for 5 years+ service) plus 8 bank holidays
- NHS Fleet Solutions Car Lease Scheme
- Enhanced maternity, shared parental and adoption leave
- Fantastic market-leading public sector pension scheme with up to 16% employer contribution
- Corporate travel schemes – local rail, bus services and metro discounts
- Access to private healthcare and eye test vouchers
- Discounts on shopping and eating out thanks to the Blue Light Card and Blue Light Tickets
- We’ve invested in extensive paid sick leave, trained mental health first aiders on-site, an employee advice service for the times you need that additional support.
- Access to gyms in some stations
- Sports & Social Club – join our thriving sports scene at Team NP and enjoy further exclusive discounts on days out and travel
- Cycle to work scheme
- Opportunity to volunteer in local community
Just so you know
Candidates with priority status will be given precedence for this role over other applicants.
Our application form will help us understand how your work, education and life experience has prepared you for the role of a Vehicle Recovery Administrator with #TeamNP. To help support your application research what makes us tick here at Northumbria, the role you’re applying for and the values and behaviours that contribute.
The recruitment process will consist of the initial application form followed by a face to face interview. Just so you know, you can save your application and come back to it any time prior to the closing date on the advert.
We are proud members of the Business Disability Forum, working together to improve the lives of disabled employees. As a Disability Confident Leader, we are committed to offering an interview to disabled applicants who meet the essential criteria for the role. In cases of very high application volumes, we may prioritise those who most closely meet the criteria, applying the same fair approach for all candidates.
If you tell us that you have a disability, we can make adjustments to support you through the recruitment process (for example we can arrange extra time for tests or provide a sign language interpreter) You can get in touch with us via careers@northumbria.police.uk for any support regarding the application process. Please provide us with plenty of notice so we can ensure your visit goes smoothly.
Use of AI in Applications: At Northumbria Police, we embrace innovative technologies to enhance our recruitment process. We understand that candidates may use AI tools to assist with their applications. While AI can be a valuable resource, we encourage applicants to ensure their submissions accurately reflect their personal qualifications, experiences, and skills. Our selection process includes thorough evaluations to verify the authenticity and suitability of all applications. We value genuine and thoughtful responses that showcase your unique strengths and perspectives.
If your application is successful, we’ll ask you to complete a Recruitment Vetting (RV) form, therefore you must be a resident of the UK for a minimum period of 3 years to ensure vetting checks can be successfully performed. A job offer will be dependent upon vetting clearance, medical information, and references.
Terms of appointment
This is a fixed term role subject to a six-month probationary period.
If you are successful in your application, you will have a six-month probation period with us where you will be unable to apply for any other post advertised internally or externally.
Please note if you are interested in applying for this secondment opportunity, please discuss this with your Line Manager and gain agreement prior to applying.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
