Job Title: CONNECT Functional Support Manager - 01

Salary: The starting salary is £48,995, which includes allowances totalling £3,009 allowance.

The salary is broken down as £45,986 basic salary, which will increase annually until you reach the top of the scale £54,863. Plus, a location allowance of £2,009 and a non-pensionable allowance of £1,000.

Location: The primary Met Location for this role is Penge. Travel across the Met Estate, to attend meetings as required by the business, is expected.

“Keep checking Met Careers on a daily basis for new and exciting opportunities being released to join Digital & Innovation!”

Policing London is a hugely complex challenge that evolves every day. To make sure the Met is up to the task, we need the right IT and systems across our organisation. As a connect Functional Support Manager, you will help to enable us to do our best for the London area. Join us and play your part in making London the safest capital in the world and delivering ‘More Trust, Less Crime and High Standards’.

As a member of the Met, you will also enjoy great benefits including annual leave, civil service pension arrangements, maternity/paternity support, as well as being part of a continuous learning culture.

Digital & Innovation

Digital, Data & Technology (DDaT) is part of the Digital & Innovation Business Group and reports to the Chief Digital & Innovation Officer.

Digital, Data & Technology (DDaT)

The mission of Digital, Data & Technology (DDaT) is to provide the Met with information (and specifically data), communications and technology to help frontline officers and Met staff do their jobs more efficiently, to deliver the New Met for London plan. In other words, DDaT is about “passionately delivering trusted technology for precise data driven policing”.

As well as keeping up to speed with developments in technology and making recommendations for new equipment and systems that will help modernise policing, DDaT also comprises the Data Office which:

Owns and drives the data compliance and analytics agenda.
Brings together the accountabilities that are currently dispersed across the Met business areas.
Consolidates and further develops existing Met data and insight services.
Enables data sharing and collaboration to serve the public and external partners.

DDaT is committed to creating an inclusive working environment. We support hybrid working, and the hiring manager will be happy to discuss arrangements for this role.

Job Purpose

The CONNECT Functional Support Manager will support the ongoing development of the CONNECT solution by providing the Functional Team with robust governance, reporting, and process improvement expertise. This will enable the function to priorities the enhancement of CONNECT’s service offering to meet the evolving needs of frontline operational policing.
With a holistic understanding of the team’s activities, the CONNECT Functional Support Manager will be well-positioned to identify and support the mitigation of previously unknown risks, issues, and dependencies, as well as support the identification and adoption of process efficiencies. This will directly support and enhance the function’s product delivery capability, ensuring a more efficient and effective service.

Key Role Responsibilities

Develop and deliver high-quality strategic reporting products, including briefing packs, executive summaries, dashboards, status updates, and board papers, by gathering inputs from stakeholders, ensuring data accuracy, and presenting information in a clear, actionable format, enabling senior leadership to make informed decisions on product prioritisation, investment and lifecycle progression within established governance.
Act as the team’s initial single point of contact for cross-functional colleagues by triaging and responding to incoming queries before assigning them to the appropriate Manager or SME for action. This will require the CONNECT Functional Support Manager to build strong working relationships with team members to understand their critical activities, internal and external responsibilities, and technical specialists. In parallel, the CONNECT Functional Support Manager will maintain positive, collaborative relationships with cross-functional teams to facilitate smoother communication and proactively address queries before they escalate into high-impact risks. Collectively, these responsibilities will enable the CONNECT Functional Support Manager to develop a robust knowledge base to efficiently and effectively handle queries of simple to medium complexity, allowing the Functional Managers/SMEs to focus on other value adding activities, while strengthening resilience within the function in the event of staff loss, thus supporting business continuity.
Implement improvement initiatives to ensure that future releases are delivered efficiently and effectively. This will require proactive documentation and review of lessons learned during and after each major release, i.e., through the facilitation of product retrospectives and stage gates, identifying common themes that are both explicit and tacit to develop evidence-based analysis and clearly defined options for the CONNECT Functional Manager to implement ahead of subsequent releases. By adopting a continuous improvement culture and approach, CONNECT will be able to deliver releases with improved velocity and with greater confidence in the enhanced solution.
Coordinate and manage end-to-end change requests by reviewing submissions, validating requirements, assessing impacts on functionality, data, operations and user groups. Ensuring changes are documented, prioritised and progressed through appropriate governance channels, allowing changes to be understood and progressed through agreed governance without disruption to CONNECT services or users.
Create, maintain and align risk, issue, dependency, assumption, change and decision logs by coordinating inputs, validating impacts, assessing interdependencies and updating records routinely. This will ensure early visibility of emerging threats and safeguarding CONNECT’s ability to achieve planned outcomes. Thus, enabling senior stakeholders to access reliable, consistent and up-to-date information for oversight and decision-making.
Contribute to the development and review of proposals/business cases by gathering evidence, analysing costs and benefits, drafting supporting documentation, and challenging underlying assumptions, ensuring proposals are robust, strategically aligned and prioritised based on value, feasibility and impact.
Work proactively with the Operations Team by providing inputs into assurance activities, responding to queries, participating in assessments and drafting corrective action recommendations, ensuring initiatives adopt best practice and maintaining confidence in delivery performance.
Plan, schedule and coordinate governance bodies, including the CONNECT Senior User Forum and high-level boards, by preparing agendas, circulating papers, organising logistics, capturing minutes and tracking follow-up actions, ensuring governance processes run smoothly, transparently and with clear accountability.
Develop and maintain project and milestone plans, including updates in MSP, by collaborating with the CONNECT Functional Manager and SMEs, monitoring progress, identifying slippage, and escalating delivery concerns, ensuring CONNECT maintains realistic timelines and visibility of critical interdependencies across programmes.
Consolidate inputs from functional SMEs to produce accurate, timely regular and ad hoc reports by verifying data, analysing trends and highlighting blockers, providing CONNECT leadership with transparent insight into progress, risks and cross-CONNECT impacts.
Provide operational insight by analysing information relating to team structures, governance processes, working practices and costs, producing analytical papers and improvement options to inform decision-making by CONNECT managers supporting continuous optimisation of the CONNECT Product Unit’s efficiency, capability and value for money.
Provide supplier and vendor support by coordinating information requests, monitoring progress against deliverables, updating documentation, and escalating deviations or risks, ensuring supplier performance issues are identified early and contractual expectations remain on track.

Additional Information

Vetting Clearance

This post requires access to the most sensitive intelligence material on a daily basis. Applicants must hold or be prepared to undergo National Security Vetting (NSV) Security Check (enhanced) (SC(e)) level before taking up the post.

Hybrid Working

Hybrid Working available in line with the Metropolitan Police Service hybrid working policy.

Working Pattern

The role requires that you attend the Newlands Park office 3-days per week: Tuesday, Wednesday and Thursday between the core hours of 10:00 to 16:00.

How to apply

CV and Personal Statement. In your Personal Statement (1000 words maximum) you should explain your interest in the position and illustrate how your skills and experience (see stated Essential criteria) make you a suitable candidate. Please note that you should not submit two copies of your CV, and ensure that your documents are saved in either PDF or Word format, clearly labelled as CV and/or Personal Statement.

Completed applications must be submitted by 23:55 on 24th March 2026.

Once received, your application will be reviewed against eligibility criteria, following this, your application will be reviewed by the hiring manager.

Following application review, successful candidates will be invited to interview.

www.metpolicecareers.co.uk

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