Post Title:Change & Release Manager
Contract type: Permanent Fulltime
Rank/grade: E
Salary: Starting Salary £42,220 + £6,920 London Weighting
Directorate/department: NLF Report Fraud Enabling Services/Service Delivery Team
Vetting level required: MV/SC
Location: Guildhall Yard East
This role is open to all Police Staff / external candidates who meet the essential criteria of the person spec, regardless of current grade.
The City of London Corporation is currently undergoing a programme to ensure that our pay and reward practices are competitive and equitable across the whole organisation to ensure that everyone has the opportunity to thrive in the work that we do.
Who are we?
As City of London Police, we protect the people, businesses and infrastructure of the City of London, one of the most important and dynamic environments in the UK and globally. London City is the smallest borough in London, so does that make our job any less challenging? Absolutely not – because there’s so much going on.
City of London Police play a vital role in keeping the City of London diverse community safe. As a police staff member you will be helping to making the city safer and deliver a valued service for those that live, work and visit the city.
The City of London Police is keen to promote flexible working and will, subject to operational policing requirements, proactively consider all applications to work flexibly.
The City of London Police is committed to equality of opportunities and continuously strive for inclusivity within our Force. We welcome applications from all sections of the community, particularly from those who are disabled, have long-term health conditions, and/or are neurodivergent, those with Black, Asian and other Minority Ethnic backgrounds, female candidates, and LGBTQIA+ individuals.
About the team
Report Fraud Enabling Services are made up of various teams responsible for the underpinning technology of Report Fraud. We provide support to ensure the health of the service commercially and technically, along with developing a Continuous Improvement roadmap, ensuring new technologies and our ways of working keep the service up to date from technology service KPIs and compliance perspectives.
The Service Delivery Team provide service desk support through the Customer Assistance portal. It also includes first-line technical support, tracking changes to knowledge articles and managing the Technical Change Board and approvals for changes.
You can find out more about working within National Lead Force here- https://vimeo.com/1124775531/c2ea98aee0?share=copy
About the role
The ITIL Change and Release Manager is responsible for overseeing the planning, coordination, and execution of all ITIL change and release management activities within the organisation. This role ensures that changes to IT services are implemented smoothly, minimizing disruption to business operations while maximizing the value delivered by IT.
Responsibilities
In this role, you will:
- Develop and maintain the organisation's change and release management policies, procedures, and guidelines, ensuring alignment with ITIL best practices.
- Collaborate with stakeholders, including IT teams, project managers, and business units, to understand change requirements and assess their impact on IT services.
- Conduct impact and risk assessments for proposed changes, ensuring appropriate testing and validation processes are in place.
- Create and manage change and release schedules, coordinating with relevant teams to ensure smooth deployment and minimize conflicts.
- Review and approve change requests, ensuring they adhere to defined processes and meet the organization's quality standards.
Requirements
For this role, we need you to have experience of:
- Significant experience in Change & Release Management.
- Extensive experience of managing change via ITSM tools.
- Proven experience in change and release management, preferably in an ITIL environment.
- Experience working within the public sector or policing environment. (preferred)
This vacancy is open only to those who have the right to work in the UK. Also, due to this role requiring MV/SC level vetting, you need to have continuously resided in the UK for the last 5 years. This residency needs to be in the immediate 5 years prior to this application. If you do not meet this requirement, you are not eligible to apply for the role, due to nature of the vetting checks needed.
If you would like to discuss the role please contact: leslie.marshall@cityoflondon.police.uk
Selection Process
As part of the initial application process, you will be asked to evidence how your experience, skills, and knowledge demonstrate your ability to meet the person specification of the role.
The application and interview will be tested under Level 2 of the College of Policing Competency and Values Framework.
Applicants who fail to address the skills/knowledge/experience of the job description will not be considered.
The closing date for applications is 23rd March 2026 at 5PM.
Following shortlisting, successful candidates will be invited to attend a competency-based interview, anticipated to be held week commencing 6th April 2026.
We strive to ensure all our information and services are accessible to and useable by everyone. If you would like to receive any information in a different way, would like us to do anything differently to help you apply for our roles, or have any other questions, please get in touch with HR via hrservices@cityoflondon.police.uk
Benefits:
A diverse workforce improves the service we provide to our public by making us more approachable and relevant within our communities. This is why it’s vitally important that we recruit people from a wide range of communities and backgrounds with an understanding of cultural issues and a wide range of skills. We therefore particularly encourage female and people from Black, Asian and other Minority Ethnic communities to join us.
The way we work is changing. With a few exceptions most roles will be able to accommodate part time, job share and flexible working patterns. We can also offer hybrid working patterns of home and office-based shift patterns. Feel free to speak to us about any flexible working requirements.
The Force has a number of Staff Support Networks that can offer you support and advice. Applicants are very welcome to contact the networks directly if they need any support or ask any question before they apply. For further information on the networks and their contact details please visit:
- LGPS Pension Scheme -Local Government Pension Scheme explained - Which?
- Access to Blue Light Card scheme -Welcome to Blue Light Card
- Discounts within the Square Mile specifically for City of London Police employees
- Free access to our Force Gym (with dedicated time for female colleagues throughout the week), Personal Training Instructors with a range of specialisms, and a large variety of fitness and wellbeing programmes
- 29 days’ annual leave + bank holidays, increasing up to 34 days with continuous service
- Season Ticket Loans
