Job Title: Saved Search Coordinator - 01
Salary: The starting salary is £40,519 which includes allowances totalling £3,009
The salary is broken down as £37,510 basic salary, which will increase annually until you reach the top of the scale £40,141 Plus, a location allowance of £2,009 and a non-pensionable allowance of £1,000.
Location: Newlands Park
“Keep checking Met Careers on a daily basis for new and exciting opportunities being released to join Digital & Innovation!”
Policing London is a hugely complex challenge that evolves every day. To make sure the Met is up to the task, we need the right IT and systems across our organisation. As a Saved Search Coordinator, you will help to enable us to do our best for the London area. Join us and play your part in making London the safest capital in the world and delivering ‘More Trust, Less Crime and High Standards’.
As a member of the Met, you will also enjoy great benefits including annual leave, civil service pension arrangements, maternity/paternity support, as well as being part of a continuous learning culture.
Digital & Innovation
Digital, Data & Technology (DDaT) is part of the Digital & Innovation Business Group and reports to the Chief Digital & Innovation Officer.
Digital, Data & Technology (DDaT)
The mission of Digital, Data & Technology (DDaT) is to provide the Met with information (and specifically data), communications and technology to help frontline officers and Met staff do their jobs more efficiently, to deliver the New Met for London plan. In other words, DDaT is about “passionately delivering trusted technology for precise data driven policing”.
As well as keeping up to speed with developments in technology and making recommendations for new equipment and systems that will help modernise policing, DDaT also comprises the Data Office which:
- Owns and drives the data compliance and analytics agenda.
- Brings together the accountabilities that are currently dispersed across the Met business areas.
- Consolidates and further develops existing Met data and insight services.
- Enables data sharing and collaboration to serve the public and external partners.
DDaT is committed to creating an inclusive working environment. We support hybrid working, and the hiring manager will be happy to discuss arrangements for this role.
Job Purpose
- To lead the day-to-day management and improvement of CONNECT’s Saved Search and export functionality so that users can retrieve accurate information quickly and critical reports are produced on time.
- The role coordinates service requests, carries out complex configuration work, and escalates larger changes through defined governance so that system reliability and performance are maintained.
Key Role Responsibilities
- Administer public and shared saved searches within agreed parameters so that search results remain accurate and up to date.
- Review, recommend and prioritise user requests for new search and data-export capabilities, so that the Saved Search function can proactively support future demands from the both the business and the end users.
- Draft and propose saved-search guidance and maintenance schedules ensuring understanding and usage remains consistent.
- Triage and resolve saved-search incidents and requests via ServiceNow so that issues are addressed within agreed service levels.
- Build and test complex saved-search configurations (JSON templates) within the saved-search layer so that approved improvements are delivered safely.
- Track search and export performance and user feedback, raising change requests for major issues so that continuous improvement is evidenced.
- Maintain scheduled exports (e.g. Daily Crime Digest, Overnight Remands, Custody Reports) and validate outputs with recipients so that business-critical reporting remains reliable.
- Deliver short user training sessions and publish clear guidance on the CONNECT Hub so that users can self-serve common tasks.
- Undertake periodic housekeeping to retire under-used searches and improve indexing so that system performance is optimised, utilising SQL and VBA to extract the underpinning data to generate the actionable insights.
- Coordinate saved-search inputs for planned operational events (e.g. Notting Hill Carnival) so that information retrieval supports frontline operations.
- Line-manage one Saved Search SME Administrator (Band E), setting objectives, allocating work, and supporting development so that service levels are maintained.
- Log risks and issues and escalate to the Band C Manager so that governance is maintained and remedial actions tracked.
Additional Information
Hybrid Working
Hybrid Working available in line with the Metropolitan Police Service hybrid working policy.
Working Pattern
The role requires that you attend the Newlands Park office 3-days per week: Tuesday, Wednesday and Thursday between the core hours of 10:00 to 16:00.
Vetting
This post requires access to the most sensitive intelligence material on a daily basis. Applicants must hold or be prepared to undergo National Security Vetting (NSV) Security Check (enhanced) (SC(e)) level before taking up the post.
How to apply
To begin your career at the Met, please click the "apply button “. The application process requires a comprehensive CV, a Personal Statement, and an online application form. In your Personal Statement, you should explain your interest in the position and illustrate how your skills and experiences make you a suitable candidate. Please note that you should not submit two copies of your CV and ensure that your documents are saved in either PDF or Word format, clearly labelled as CV and Personal Statement.
Completed applications must be submitted by 23:55 on 18th March 2026.
Once received, your application will be reviewed against eligibility criteria, following this, your application will be reviewed by the hiring manager. The application review for this vacancy will commence 1-2 weeks after the vacancy has closed.
Following application review, successful candidates will be invited to interview. Interview dates will commence 1-2 weeks after the hiring managers review.
