Infrastructure Service Analyst
Prospective officers and staff must be held to a higher standard of behaviour and accountability than members of the public, and that therefore their right to privacy can be fettered in certain circumstances. This is to ensure that members of the police are fully aware and accountable for the unique powers entrusted to them and the standards of professional behaviour they swear to uphold.
The IT & Digital department is responsible for the force’s adoption and use of information and digital technology. The department consists of three core functions as follows:
- Architecture Management (responsible for identifying and selecting the right technologies for the force)
- Delivery Management (responsible for delivering and implementing the right technologies for the force)
- Service Management (responsible for managing and maintaining all live, operational technology for the force)
The Service Management function within IT & Digital is responsible for the effective operation, support and maintenance of existing, operational technology systems, including but not limited to all Force applications, technology infrastructure (e.g. servers, databases, networks) and end-user devices (e.g. desktop PC’s, smartphones, tablets, Airwave terminals). This function manages, and has responsibility for, the security, capability, availability, and performance of all operational technology in the ‘live’ environment whether it is delivered via internal resources or by external suppliers. This function is also responsible for ensuring existing technology remains fit-for-purpose and reflects continuously evolving requirements from the force.
The Infrastructure Services team within Service Management is responsible for managing the force’s Server, Storage and Software infrastructure within the live operational environment. This infrastructure includes:
- The force Data Centres
- Hardware
- Server Technology
- Storage Technology (e.g. SAN, NAS, DAS)
- Backup Media (e.g. Tape, Disk, Cloud)
- Software
- Server Operating systems (Windows, Solaris, Linux)
- Database (SQL, MySQL, Oracle)
- Active Directory
- Corporate Backup Software (Veritas)
- Application Delivery Software (InTune, SCCM, App-V)
- Anti-virus software
- PKI Infrastructure
…all of which are required to deliver and support properly-engineered IT services and products essential to meeting the needs of the force.
The Infrastructure Services Analyst will be responsible for providing technical skills and knowledge to ensure the Infrastructure Services Team is able to carry out its specific responsibilities and deliver ongoing demonstrable value to the organisation.
The post holder will report directly into the Infrastructure Services Team Manager.
The Infrastructure Services Analyst has responsibility for, the security, capability, availability, and performance of the following key areas:
- The Force’s software infrastructure
- The Force’s application delivery platforms – providing the ability for users to securely access applications on a range of suitable devices.
- The Force's server infrastructure - including physical/virtual servers, and the underlying operating systems;
- The Force’s database infrastructure
- The Force’s storage infrastructure – including a mixture of Network Attached Storage, Storage Area Networks, and Direct Attached Storage
- The Force’s backup and recovery infrastructure – ensuring that all corporate data is securely backed up and capable of being restored in the event of hardware failures.
The post holder is responsible to the Infrastructure Services Team Manager but will be expected to work without direct supervision and will be required to make decisions using their own initiative and experience.
Key Responsibilities:
- Provide technical skills and knowledge that facilitate the security, integrity, availability and performance of the Force’s infrastructure software including.
- Provide technical skills and knowledge that facilitate the security, integrity, availability and performance of the Force’s data centres, data storage services, servers and back-ups;
- Provide technical skills and knowledge that facilitate the security, integrity, availability, and performance of the Force’s directory services infrastructure (e.g. Active Directory, PKI etc.);
- Provide technical skills and knowledge that facilitate the relevant incident, configuration, availability, capacity, continuity and release management in line with the ITIL framework;
- Provide and disseminate specialist/technical advice on issues relating to the department, interpreting or assessing customer needs and exercising judgement to make decisions when solutions are not obvious;
- To represent the force at local, and regional meetings as required;
- Have regular contact with various people within the Force and externally, in order to achieve desirable outcomes;
- Provide technical assistance to projects which are complex and significant in terms of time and financial resources coordinate the provision of assigned services within the department to ensure they meet the required quality levels;
- Interpret statistical data and advise management of trends;
- Provide a breadth of technical skills to support the following areas:
- Authentication and Directory technologies (e.g. IAM, Active Directory)
- Application and content delivery technologies (e.g. IIS, App-V, Intune)
- Enterprise Desktop and Mobile device configuration
- Data Centre management (VMware, Aria)
- Server technology (Azure Arc)
- Storage technology (Primera)
- Database technology (SQL, MySQL)
- Backup/Recovery technology (Veritas)
- Champion good ideas to management;
- Promote and champion the Force’s diversity agenda.
Experience:
- Support a variety of Infrastructure Software Services Technology focusing on VMware, Veritas, SQL
- Support a variety of Data Centre Services Technology;
- Demonstrable experience in Supporting Microsoft Office 365 to an Enterprise Level, Teams, OneDrive,
- Demonstrable Experience in Cloud Security Products Such as Defender and ATP
- Demonstrate experience in supporting Windows Technologies including Windows Server, Active directory, Group Policy and DNS.
- Demonstrable experience of directly communicating with senior managers from a customer service perspective using written and oral methods;
- Create and maintain technical documentation to high standards Participate in meetings;
- Promote equality, diversity and Human Rights in working practices
- Maintain standards for security of information.
Knowledge/Desirable:
- Knowledge of infrastructure software technology.
- Knowledge of server, storage, and database technology. VMware, Veritas, SQL
- Knowledge of Cloud Technologies relating to the Azure Stack, including but not limited to: Subscriptions, Scale Sets, Virtual Machines, Storage, Sentinel and Backups
- Understanding of ITIL and change management processes;
- Knowledge of Health and Safety issues relevant to the post
- Knowledge of internal financial processes.
- Technical support skills across a breadth of data centre and infrastructure technology;
- Good interpersonal skills with the ability to confidently interact and empathise with all levels of staff;
- Good presentation skills;
- Flexibility to use a variety of supporting technologies and to be innovative;
- The ability to work under pressure and be capable of balancing competing demands and priorities;
- Proven track record in understanding the need of customers/users;
- Good communication skills in order to work effectively throughout the organisation and with external contractors and suppliers;
- An understanding of the ITIL processes as they apply to the team and to the department as a whole
- Excellent organisational skills;
- Ability to produce management reports, policy documents and comprehensive working papers including recommendations and implementation of documents.
Vetting: Successful applicants will be required to pass Management Vetting and Counter Terrorism Clearance scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process.
Medical: Appointment to this role will be dependent upon successfully medical checks, which may include a drugs test.
Hours/Office working: This is a full-time position working between core hours of 08:00 to 16:00, Monday to Friday. The role is agile however there is an expectation the successful candidate will attend the office 3 times per week.
Interviews:- TBC
Benefit Statement:
By choosing to join West Midlands Police you will receive an enhanced benefits package including:
- Fair remuneration with progression opportunities and access to a very competitive pension scheme.
- Enhanced annual leave in addition to public holiday entitlements.
- Discounts across travel, parking, daily costs of living and leisure activities.
- A comprehensive wellbeing package including 24/7 support, free eye tests and flu jabs.
West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. As part of our commitment we operate a ‘Disability Confident Interview Scheme’ - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview.
It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job. For example: in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. In these circumstances, the employer could select the candidates who best meet the essential criteria for the job, as they would do for non-disabled applicants.
"Diversity and Inclusion Vision: Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities"