Retail & Admissions Role 

• Create a warm and friendly welcome to visitors
• Check tickets when people have booked on line 
• Check in schools and groups to the museum 
• Answer visitor enquiries 
• Sell tickets for general visits and events 
• Sell shop merchandise including handling cash and card payments
• Provide a security presence for the building and shop stock  
• Assist with an evacuation in an emergency situation 
• General housekeeping

Volunteers should be: 

• Willing to handle cash and work with till systems 
• Willing to work with booking systems 
• Great communicators
• Willing to learn
• Welcoming, approachable and helpful
• Proactive with a positive nature, an interest in providing an excellent visitor experience
• Reliable, well-presented, friendly and polite
• Comfortable working as part of a team; supporting other volunteers
• Are able to work with and without direct supervision
• Enthusiastic to learn about policing heritage and museums 

Engager Role 

• Create a warm and friendly welcome to visitors
• Engage with the visitors about the Lock-up and the West Midlands policing heritage and current policing methods 
• Provide information on the exhibits and activities 
• Facilitate handling sessions and or dressing up activities 
• Provide a security presence for the building and collections 
• Assist with an evacuation in an emergency situation 
• General housekeeping

Volunteers should be:

• Enthusiastic to learn about policing heritage and museums 
• Confident enough to approach and engage with the public 
• Great communicators
• Willing to learn
• Welcoming, open and helpful
• Proactive with a positive nature, an interest in providing an excellent visitor experience
• Reliable, well-presented, friendly and polite
• Comfortable working as part of a team; supporting other volunteers
• Able to work with and without direct supervision

Volunteering Times:

• The museum is open from 10am - 4pm on Saturday and 11am - 4pm on Sunday.

We do not require our volunteers to complete a minimum number of hours each month, but the expectation is that an individual volunteers once a month at the museum

Location

The West Midlands Police Museum at the Lock-Up, Steelhouse Lane B4 6NW

Vetting

All volunteers will need to be vetted by West Midlands Police to undertake this role. In addition to this, a DBS may be required - if successful post interview the team will inform you if the DBS is required. 

Contact

For further information please contact Helen Taylor (Museum Manager) on helen.taylor2@westmidlands.police.uk 

Prospective officers and staff must be held to a higher standard of behaviour and accountability than members of the public, and that therefore their right to privacy can be fettered in certain circumstances. This is to ensure that members of the police are fully aware and accountable for the unique powers entrusted to them and the standards of professional behaviour they swear to uphold. 

West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions.  As part of our commitment we operate a ‘Disability Confident Interview Scheme’ - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview.  

It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job. For example: in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. In these circumstances, the employer could select the candidates who best meet the essential criteria for the job, as they would do for non-disabled applicants.

"Diversity and Inclusion Vision:  Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities"