Key Responsibilities:
- To receive and respond to telephone calls from victims of crime via the dedicated support line.
- To proactively contact victims to offer support in accordance with procedures.
- To be a listening ear for victims, provide reassurance and show compassion.
- Take ownership for individual victims and be their designated care support provider and coordinator, ensure trust and confidence are established and developed with the victim to better support them.
Please see the attached job specification for further details.
Skills and Experience:
- Experience of working in a Customer Service role and providing customer advice in a busy environment
- Experience of working with minimal supervision, organising and prioritising own workload whilst working towards deadlines within a busy environment
- Experience of working on own initiative, drawing inferences, conclusions and / or recommendations based on the analysis of data/ information
Vetting and Medical:
Please be aware, as a condition of your appointment you must undergo and pass Recruitment Vetting (RV). Please be aware there is a minimum 3 year UK residency requirement for Recruitment vetting and you must be 18 years old at the point of applying. Successful applicants will also be subject to a medical assessment.
Please note, candidates successful at shortlisting will be required to undertake an assessment as part of the interview process. This will consist of a role play of a victim support call.
Benefits:
- 25 - 31 days annual leave (role dependant) plus 8 bank holidays pro rata
- Local Government Pension Scheme with contributions from 5.5% to 12.5% depending on your salary
- Sick pay provisions
- Generous maternity / paternity and adoption leave entitlements
- Option to become a member of the onsite unions
- Discounts from various retailers via the Blue Light Scheme
- Access to on-site-gyms – HQ
- Cycle to work scheme
- Support from our Health and Wellbeing Centre including Welfare Officers, Counselling, Physiotherapy and Mental Health Peer Supporters
- Hybrid / Agile working (role dependant)
Closing date: Monday 14th September 2026 at 10 am
Artificial Intelligence (AI) Assistance Disclaimer
Whilst we would encourage applicants to not use AI in order to provide their examples within the application form, we accept that candidates may use AI to provide general guidance and inspiration during the completion of the form.
By utilising this functionality, you acknowledge and agree to the following:
- AI-generated content is provided for illustrative purposes only and does not constitute professional, legal, or personal experience.
- You remain fully responsible for the accuracy, authenticity, and originality of all information submitted in your application.
- The inclusion of AI-generated suggestions does not imply endorsement or guarantee of the appropriateness, completeness, or effectiveness.
- The organisation accepts no liability for any consequences, direct or indirect, arising from the use of AI-generated content within this form.
Applicants are encouraged to carefully review and personalise all responses to ensure they accurately reflect their individual experiences, qualifications, and intentions.
Before you complete the online application, we would advise you to read the attached Information and Guidance documents.
