Lancashire Constabulary is looking for a service advisor to join our team.
This role is responsible for acting as the main link between officers and staff and the Vehicle Maintenance Unit (VMU), ensuring vehicles are correctly booked in for servicing, repairs, maintenance, and compliance work. It involves accurately assessing vehicle requirements, managing both planned maintenance and unexpected repair work, and keeping fleet management systems updated with all relevant service and repair information.
The role also requires maintaining compliance documentation, communicating progress and additional work requirements to officers and staff, and arranging loan vehicles where available to minimise operational disruption.
Key Responsibilities:
- Support the Fleet Support Administrators during periods of high demand/abstractions.
- To provide timely and regular updates to customers, including realistic timescales for service, repair work and warranty work.
- To provide updates, advice and guidance to Police Officers and Police Staff on vehicle repairs.
- To assist the VMU Workshop Controllers to triage all vehicle defects within the Fleet Management System to ensure they are handled and discharged in the most appropriate manner. Relaying the correct information to the end user to ensure the vehicle is repaired and compliant.
- To provide a customer focused service to all visitors, customers and contractors making enquiries or visiting Service Reception. Handle and divert all phone calls accordingly.
Please see the attached job specification for further details.
Skills and Experience:
- AFP – Fleet Vehicle Management – Foundation Level IMI qualification at Pass or above or be willing to work towards and complete within 24 months.
- IMI Level 3 Diploma, or above, in Customer Service or an equivalent qualification or be willing to work
- IMI Accredited Service Advisor qualification or equivalent such as ‘Service Advisor Technical for Non Technical jargon busting and managing the customer experience
- Full UK Manual Driving Licence
Vetting and Medical:
Please be aware, as a condition of your appointment you must undergo and pass Recruitment Vetting (RV).
Please be aware there is a minimum 3 year UK residency requirement for Recruitment vetting and you must be 18 years old at the point of applying. Successful applicants will also be subject to a medical assessment.
Benefits:
- 25 - 31 days annual leave (role dependant) plus 8 bank holidays pro rata
- Local Government Pension Scheme with contributions from 5.5% to 12.5% depending on your salary
- Sick pay provisions
- Generous maternity / paternity and adoption leave entitlements
- Option to become a member of the onsite unions
- Discounts from various retailers via the Blue Light Scheme
- Access to on-site-gyms – HQ
- Cycle to work scheme
- Support from our Health and Wellbeing Centre including Welfare Officers, Counselling, Physiotherapy and Mental Health Peer Supporters
- Hybrid / Agile working (role dependant)
Closing date: Thursday 24th September 2026 at 10am.
Artificial Intelligence (AI) Assistance Disclaimer
Whilst we would encourage applicants to not use AI in order to provide their examples within the application form, we accept that candidates may use AI to provide general guidance and inspiration during the completion of the form.
By utilising this functionality, you acknowledge and agree to the following:
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- The organisation accepts no liability for any consequences, direct or indirect, arising from the use of AI-generated content within this form.
Applicants are encouraged to carefully review and personalise all responses to ensure they accurately reflect their individual experiences, qualifications, and intentions.
Before you complete the online application, we would advise you to read the attached Information and Guidance documents.
