Lancashire Constabulary is looking for a Front Counters Assistant to join our team in West Cluster to be based at Fleetwood.
The purpose of this role is to to provide a professional, multi functional face to face customer service to both the public and Constabulary colleagues
and to safeguard the public and victims, record incidents and crimes using the National Decision Model (NDM) and provide appropriate advice
Key Responsibilities:
- To provide a first point of contact for victims of crime attending the Police Station, with a commitment to safeguarding and protecting the public.
- Take reports of emergency and non-emergency incidents reported at the Front Counter.
- Create, grade and manage to appropriate resolution, incident logs in line with National Standards for Incident Recording (NSIR) and Force Policies, alerting supervision of any serious incidents where necessary.
- Examine, record and validate details of driving documents, PG10 and Section 165 notices, conducting all relevant enquiries including PNC checks and contacting external agencies to enable Front Counter Assistants to release vehicles back to the owner.
- To safely handle, store and manage firearms, knives, ammunition, weapons and drugs that are handed in. To book these into Evidence Related Property correctly and to dispose of as required.
Please see the attached job specification for further details.
Skills and Experience:
- Experience of providing customer advice in a busy environment on a wide variety of issues.
Experience of recording, interrogating, inputting and maintaining computerised and manual filing/recording systems
Experience of investigating problems and taking appropriate timely action to resolve them
Please note, Front Counters Assistants must be flexible to work in various locations and must have the ability and willingness to travel on Constabulary business as required.
Vetting and Medical:
Please be aware, as a condition of your appointment you must undergo and pass Recruitment Vetting (RV). Please be aware there is a minimum 5 year UK residency requirement for Recruitment Vetting and you must be 18 years old at the point of applying. Successful applicants will also be subject to a medical assessment.
Benefits:
- 25 - 31 days annual leave (role dependant) plus 8 bank holidays pro rata
- Local Government Pension Scheme with contributions from 5.5% to 12.5% depending on your salary
- Sick pay provisions
- Generous maternity / paternity and adoption leave entitlements
- Option to become a member of the onsite unions
- Discounts from various retailers via the Blue Light Scheme
- Access to on-site-gyms – HQ
- Cycle to work scheme
- Support from our Health and Wellbeing Centre including Welfare Officers, Counselling, Physiotherapy and Mental Health Peer Supporters
- Hybrid / Agile working (role dependant)
Closing date: Wednesday 22nd July 2026 at 10am.
Artificial Intelligence (AI) Assistance Disclaimer
Whilst we would encourage applicants to not use AI in order to provide their examples within the application form, we accept that candidates may use AI to provide general guidance and inspiration during the completion of the form.
By utilising this functionality, you acknowledge and agree to the following:
- AI-generated content is provided for illustrative purposes only and does not constitute professional, legal, or personal experience.
- You remain fully responsible for the accuracy, authenticity, and originality of all information submitted in your application.
- The inclusion of AI-generated suggestions does not imply endorsement or guarantee of the appropriateness, completeness, or effectiveness.
- The organisation accepts no liability for any consequences, direct or indirect, arising from the use of AI-generated content within this form.
Applicants are encouraged to carefully review and personalise all responses to ensure they accurately reflect their individual experiences, qualifications, and intentions.
Before you complete the online application, we would advise you to read the attached Information and Guidance documents.
