Lancashire Constabulary is seeking a professional and customer-focused Front Counter Assistant to join our West Cluster team, based at Blackpool. This role is vital in providing a welcoming and efficient service to members of the public who attend police stations.
As the first point of contact, you will play an important role in supporting communities, assisting with enquiries, and ensuring individuals receive the appropriate help, guidance, or policing response.
Key Responsibilities:
- Take reports of emergency and non-emergency incidents reported at the Front Counter.
- gather and collate information from people subject to the Sex Offenders Register and Terrorism Notifications ensuring details are recorded correctly. To update computer systems linked with this information and to ensure that relevant departments and PNC are updated accordingly.
- To provide a first point of contact for victims of crime attending the Police Station, with a commitment to safeguarding and protecting the public
- Record details of lost or stolen documents from Foreign Nationals and liaise directly with the Home Office as required.
Please see the attached job specification for further details.
Skills and Experience:
- Experience of dealing with people in difficult, sometimes confrontational circumstances
- Experience of demonstrating excellent listening, questioning and interpersonal skills, along with good oral communication
- Experience of maintaining strict confidentiality, using tact and diplomacy where applicable
Vetting and Medical:
Please be aware, as a condition of your appointment you must undergo and pass Recruitment Vetting. Please be aware there is a minimum 3 year UK residency requirement for Recruitment vetting and you must be 18 years old at the point of applying. Successful applicants will also be subject to a medical assessment.
The successful candidate will be required to work in accordance with the attached rota.
Benefits:
- 25 - 31 days annual leave (role dependant) plus 8 bank holidays pro rata
- Local Government Pension Scheme with contributions from 5.5% to 12.5% depending on your salary
- Sick pay provisions
- Generous maternity / paternity and adoption leave entitlements
- Option to become a member of the onsite unions
- Discounts from various retailers via the Blue Light Scheme
- Access to on-site-gyms – HQ
- Cycle to work scheme
- Support from our Health and Wellbeing Centre including Welfare Officers, Counselling, Physiotherapy and Mental Health Peer Supporters
- Hybrid / Agile working (role dependant)
Closing date: Friday 29th May 2026 at 10 am
Artificial Intelligence (AI) Assistance Disclaimer
Whilst we would encourage applicants to not use AI in order to provide their examples within the application form, we accept that candidates may use AI to provide general guidance and inspiration during the completion of the form.
By utilising this functionality, you acknowledge and agree to the following:
- AI-generated content is provided for illustrative purposes only and does not constitute professional, legal, or personal experience.
- You remain fully responsible for the accuracy, authenticity, and originality of all information submitted in your application.
- The inclusion of AI-generated suggestions does not imply endorsement or guarantee of the appropriateness, completeness, or effectiveness.
- The organisation accepts no liability for any consequences, direct or indirect, arising from the use of AI-generated content within this form.
Applicants are encouraged to carefully review and personalise all responses to ensure they accurately reflect their individual experiences, qualifications, and intentions.
Before you complete the online application, we would advise you to read the attached Information and Guidance documents.
