Every call matters. Every decision counts. Every day is different.
At Lancashire Constabulary, our Police Control Room Operators are often the first people someone speaks to when they need help. It's a challenging, fast-moving role that demands professionalism, empathy, and quick thinking, but it's also one of the most rewarding careers in policing.
Based at Police Headquarters, Hutton, you'll join our dedicated Contact Management Team, handling emergency and non-emergency calls, supporting frontline officers, and helping to ensure that people receive the right response at the right time.
No two days are ever the same. One moment you could be reassuring a vulnerable caller, the next coordinating resources for an urgent incident. If you're looking for a career where you can genuinely make a difference every day, this is your opportunity.
Next Course Date
We are pleased to advise our next course will run from the 19th April 2027 - 11th June 2027 (inclusive) - . Should these dates not be suitable please sign up to our job alerts for notification of our later start dates in 2027.
Please note, if you are not available for any of the scheduled dates, i.e., assessment days, interviews and the full training course, then unfortunately your application will be withdrawn, however we would suggest you sign up for our job alerts to be the first to hear about future campaigns.
Recruitment Process – What to expect
Our recruitment process is designed to identify the best candidates for this vital role.
We will be hosting a webinar on Tuesday 3rd November 2026 at 6pm, where you can find out more about the role, the recruitment process, pre-employment checks and what to expect as a Police Control Room Operator with Lancashire Constabulary. The link for the webinar is https://orlo.uk/cE1Ku
The recruitment process begins with an online application with 4 essential criteria questions to answer, followed by a shortlisting stage where applications are assessed against the required criteria. Successful applicants will then be invited to attend an assessment day and if successful at this stage will then be invited to attend an interview at a later date. Candidates who are successful at this stage will progress to the pre-employment checks phase, including vetting, medical assessments, and references, before receiving a final offer of employment.
Please don’t delay in applying. Please make sure you answer all the essential criteria questions in as much detail as possible (keeping to the word count) as they will be taken into consideration during the shortlisting process.
Salary
Rota B, 31 hours and 53 minutes per week - Basic rate = £22,358.22 – £28,100.07 / Once working full shifts and weekends = £29,986.05 - £37,686.81
Training Course Dates
19/04/2027 – 11/06/2027 (inclusive) - This is subject to change dependent on the number of candidates for training.
PLEASE NOTE THAT ANNUAL LEAVE WILL NOT BE PERMITTED DURING ANY OF THE TRAINING PERIOD.
Working hours
During the training course, you will work Monday to Friday, as per the attached 8 week training course rota. Once training has been completed, you will then start on Rota B (with allowances).
Please note, Police Control Room Operators will be required to work weekends, Bank Holidays including Christmas Day, Boxing Day and New Year’s Day.
The rota attached is the PCRO rota you would be required to work: this rota is subject to change.
Selection days
If you are successful at shortlisting, you will be invited to one of our selection days, on 27th November 2026 or 29th November 2026. The selection days will take place at our Hutton HQ site and will run from 9:00am – 5:00pm. Your assessment will last 1.5 hours, where you will undertake a typing exercise, Intermediate computer exercise and role play exercises. Further details will be available for those candidates invited to attend following shortlisting. If you are unable to attend any of these selection dates, your application will be withdrawn.
Interviews
If successful at Selection Day, you will be invited to attend an interview at a later date - these dates are to be confirmed.
Please ensure you are available for the interview dates, once confirmed, as slots will be limited and on a first come first serve basis.
There are a set number of vacancies for this intake. If you are successful at interview but are not within the top scoring range for this intake, you may be placed on a reserve list for future intakes.
Skills and Experience
You must have intermediate IT Skills and familiarity with windows systems, along with the ability to type / word process at least 30+ words per minute due to the need for rapid realtime logging.
As a disability confident employer, reasonable adjustments will be considered for those candidates who require adjustments to undertake the selection days. If you require reasonable adjustments, please email PCRORecruitment@lancashire.police.uk.
Vetting and Medical
Please be aware, as a condition of your appointment you must undergo and pass Recruitment Vetting (RV). Please be aware there is a minimum 3-year UK residency requirement for Recruitment Vetting and you must be 18 years old at the point of applying. You will also be subject to a medical assessment and reference checks.
Benefits
- 25 - 31 days annual leave (role dependant) plus 8 bank holidays pro rata
- Local Government Pension Scheme with contributions from 5.5% to 12.5% depending on your salary
- Sick pay provisions
- Generous maternity / paternity and adoption leave entitlements
- Option to become a member of the onsite unions
- Discounts from various retailers via the Blue Light Scheme
- Access to on-site-gyms – HQ
- Cycle to work scheme
- Support from our Health and Wellbeing Centre including Welfare Officers, Counselling, Physiotherapy and Mental Health Peer Supporters
Closing date: Sunday 8th November 2026 at 23:55hrs
Artificial Intelligence (AI) Assistance Disclaimer
Whilst we would encourage applicants to not use AI in order to provide their examples within the application form, we accept that candidates may use AI to provide general guidance and inspiration during the completion of the form.
By utilising this functionality, you acknowledge and agree to the following:
- AI-generated content is provided for illustrative purposes only and does not constitute professional, legal, or personal experience.
- You remain fully responsible for the accuracy, authenticity, and originality of all information submitted in your application.
- The inclusion of AI-generated suggestions does not imply endorsement or guarantee of the appropriateness, completeness, or effectiveness.
- The organisation accepts no liability for any consequences, direct or indirect, arising from the use of AI-generated content within this form.
Applicants are encouraged to carefully review and personalise all responses to ensure they accurately reflect their individual experiences, qualifications, and intentions.
PLEASE NOTE, AGENCY EMPLOYEES VOLUNTEERS AND SPECIALS ARE UNABLE TO APPLY FOR INTERNAL VACANCIES.
Before you complete the online application, we would advise you to read the attached Information and Guidance documents.
