Are you ready to be at the heart of policing? Lancashire Constabulary is offering an exciting opportunity to join our fast-paced Contact Management Team at Police Headquarters, Hutton, as a full-time Police Control Room Operator.
This is a unique and rewarding role where no two days are the same. If you are a confident, customer-focused individual with excellent communication skills, you’ll play a vital part in keeping our communities safe. You will be the first point of contact for the public, handling both emergency and non-emergency calls, making critical decisions, and ensuring the right response is provided when it matters most.
We are pleased to advise that we are planning on running two recruitment campaigns. One course will run from 16th November 2026 – 15th January 2027 and the other will run from 4th January 2027 – 26th February 2027.
When applying, you will be asked to indicate your preferred campaign. If your chosen campaign reaches capacity, your application will automatically be considered for the alternative campaign. We will do our best to take your preferred intake into consideration, however this will be subject to operational demand and the number of candidates required for each intake.
Please note, if you are not available for any of the scheduled dates for the campaign you are added to, i.e., assessment days, interviews and the full training course, then unfortunately your application will be withdrawn, however we would suggest you sign up for our job alerts to be the first to hear about future campaigns.
Our recruitment process is designed to identify the best candidates for this vital role. It begins with an online application, followed by a shortlisting stage where applications are assessed against the required criteria. Successful applicants will then be invited to attend an assessment day and if successful at this stage will then be invited to attend an interview at a later date. Candidates who are successful at this stage will progress to the pre-employment checks phase, including vetting, medical assessments, and references, before receiving a final offer of employment.
Please don’t delay in applying. Simply attach your CV, detailing your qualifications with any experience of customer service. Please make sure you answer the essential criteria questions as these will be taken into consideration at the shortlisting stage along with your CV.
Salary
Rota A, 37 hours per week - Basic rate = £25,949 – £32,613 / Once working full shifts and weekends = £34,908.31 - £43,873.17
Training Course Dates
PLEASE NOTE THAT ANNUAL LEAVE WILL NOT BE PERMITTED DURING ANY OF THE TRAINING PERIODS. The training periods for the two intakes are: -
16th November 2026 – 15th January 2027
4th January 2027 – 26th February 2027
This is subject to change dependent on the number of candidates for training.
During the training course, you will work Monday to Friday, 9:00am to 5:00pm (37 hours per week). Once training has been completed, you will then start your rota.
Police Control Room Operators will be required to work weekends, Bank Holidays including Christmas Day, Boxing Day and New Year’s Day.
The rota attached is the current PCRO rota you would be required to work; however, this rota is subject to change.
Selection days
If you are successful at shortlisting, you will be invited to one of our selection days, on 16th July or 19th July 2026. The selection days will take place at our Hutton HQ site and will run from 9:00am – 5:00pm. Your assessment will last 1.5 hours, where you will undertake a typing exercise, Intermediate computer exercise and role play exercises. Further details will be available for those candidates invited to attend following shortlisting. If you are unable to attend any of these selection dates, your application will be withdrawn.
Interviews
If successful at Selection Day, you will be invited to attend an interview which will take place w/c 20th July 2026 and w/c 27th July 2026.
Please ensure you are available for the dates for your chosen campaign as slots will be limited and on a first come first serve basis.
There are a set number of vacancies for these intakes. If you are successful at interview but are not within the top scoring range for this intake, you will be placed on a reserve list for future intakes.
Skills and Experience
You must have intermediate IT Skills and familiarity with windows systems, along with the ability to type / word process 20+ words per minute.
As a disability confident employer, reasonable adjustments will be considered for those candidates who require adjustments to undertake the selection days. If you require reasonable adjustments, please email PCRORecruitment@lancashire.police.uk.
Vetting and Medical
Please be aware, as a condition of your appointment you must undergo and pass Recruitment Vetting (RV). Please be aware there is a minimum 3-year UK residency requirement for Recruitment Vetting and you must be 18 years old at the point of applying. You will also be subject to a medical assessment and reference checks.
Benefits
- 25 - 31 days annual leave (role dependant) plus 8 bank holidays pro rata
- Local Government Pension Scheme with contributions from 5.5% to 12.5% depending on your salary
- Sick pay provisions
- Generous maternity / paternity and adoption leave entitlements
- Option to become a member of the onsite unions
- Discounts from various retailers via the Blue Light Scheme
- Access to on-site-gyms – HQ
- Cycle to work scheme
- Support from our Health and Wellbeing Centre including Welfare Officers, Counselling, Physiotherapy and Mental Health Peer Supporters
Closing date: Monday 13th July 2026 at 10am
Artificial Intelligence (AI) Assistance Disclaimer
Whilst we would encourage applicants to not use AI in order to provide their examples within the application form, we accept that candidates may use AI to provide general guidance and inspiration during the completion of the form.
By utilising this functionality, you acknowledge and agree to the following:
- AI-generated content is provided for illustrative purposes only and does not constitute professional, legal, or personal experience.
- You remain fully responsible for the accuracy, authenticity, and originality of all information submitted in your application.
- The inclusion of AI-generated suggestions does not imply endorsement or guarantee of the appropriateness, completeness, or effectiveness.
- The organisation accepts no liability for any consequences, direct or indirect, arising from the use of AI-generated content within this form.
Applicants are encouraged to carefully review and personalise all responses to ensure they accurately reflect their individual experiences, qualifications, and intentions.
PLEASE NOTE, AGENCY EMPLOYEES VOLUNTEERS AND SPECIALS ARE UNABLE TO APPLY FOR INTERNAL VACANCIES.
Before you complete the online application, we would advise you to read the attached Information and Guidance documents.
