Volunteer & Victims Coordinator
OPCC
Grade C - £27,204 - £29,859
Permanent
Full Time
Mather Avenue
Please note staff currently in the Internal re-deployment pool will be considered in the first instance, and the role may be withdrawn without notice.
The Government's devolution agenda may result in functions currently undertaken by Merseyside OPCC transferring to the Liverpool City Region Combined Authority in May 2028. Consequently, this post could transfer to the LCRCA in the future. This is subject to the outcome of ongoing discussions, approvals and statutory processes.
Make a Difference in Your Community
Are you an organised, proactive professional with excellent communication skills and a passion for supporting volunteers and improving services for victims?
The Office of the Police and Crime Commissioner (OPCC) is seeking a dedicated Volunteer and Victims Coordinator to play a key role in managing and developing a range of volunteer schemes whilst supporting important victim-focused initiatives across Merseyside.
This is an exciting opportunity to work with a wide range of stakeholders, including volunteers, community partners, policing colleagues and victim service providers, helping to ensure that vital scrutiny, welfare and support programmes operate effectively and deliver meaningful outcomes.
About the Role
As the Volunteer and Victims Coordinator, you will coordinate the OPCC's volunteer schemes, including:
- Independent Custody Visitor (ICV) Scheme
- Animal Welfare Scheme (AWS)
- Custody Detention Scrutiny Panel (CDSP)
- Work Experience Programme
You will support the recruitment, training, development and engagement of volunteers, ensuring schemes remain effective, compliant and responsive to community needs. The role will also provide comprehensive administrative support to a range of victim-related projects and initiatives, including governance boards and violence against women and girls (VAWG) programmes.
Key Responsibilities
- Coordinate and administer OPCC volunteer programmes and activities.
- Support volunteer recruitment campaigns, selection processes, vetting and induction arrangements.
- Organise volunteer training, briefings and ongoing development opportunities.
- Produce reports, performance information and written briefings for senior stakeholders.
- Arrange meetings, prepare agendas and produce accurate, high-quality minutes.
- Process volunteer expenses and maintain accurate records.
- Build and maintain effective working relationships with volunteers, policing colleagues, partner organisations and community stakeholders.
- Promote volunteering opportunities and represent the OPCC at events and meetings.
- Support the delivery of victim-focused projects and wider OPCC priorities.
- Ensure compliance with relevant policies, legislation and health and safety requirements.
About You
We are looking for someone who is highly organised, self-motivated and committed to delivering an excellent service.
You will have:
Essential Skills and Experience
- Excellent written and verbal communication skills.
- Strong interpersonal skills with the ability to build positive relationships with a diverse range of stakeholders.
- Strong organisational skills with the ability to manage competing priorities and work independently.
- Experience using Microsoft Office applications, including Word, Excel and Outlook.
- The ability to analyse information and produce clear, concise reports.
- Excellent problem-solving skills and the ability to identify practical solutions.
- A flexible and proactive approach to work.
Desirable Skills and Experience
- Experience of coordinating or supporting volunteer programmes.
- Knowledge of or experience within victim services.
- Experience providing administrative support within a complex organisation.
- Experience organising training, meetings or events.
- An understanding of partnership working across public, voluntary or community sectors.
Application Guidance
- To be eligible, you must be able to evidence all minimum skills and qualifications at the point of application. We cannot accept predicted grades; certificates must be provided.
- Please refer to the attached JDQ and CVF when completing your 1,000‑word supporting evidence.
Please click here for full JDQ
Please click here for the CVF
Benefits
- 25 days annual leave plus 8 bank holidays pro rata increasing to 30 days plus 8 bank holidays after 5 years full service.
- Local Government Pension Scheme with contributions from 5.5% to 11.5% depending on your salary.
- Access to on-site gyms – HQ and OCC
- Option to become a member of the onsite unions.
- Discounts from various retailers via the Blue Light Scheme
- Cycle to work scheme.
- Taskers Salary sacrifice car scheme
- Hybrid/Agile working (role dependant)
- Support from our Health and Wellbeing Centre including Welfare Officers, Counselling, Physiotherapy and Mental Health Peer Supporters.
- Generous maternity/paternity and adoption leave entitlements.
- Sick pay provisions
A Note on Using Artificial Intelligence
AI tools may support idea‑generation, structure, or proofreading, but your application must reflect your own experience, skills, and voice. Do not copy and paste AI‑generated content.
Our Commitment to Diversity, Equality & Inclusion
We are committed to building a workforce that reflects the communities we serve. We particularly welcome applications from women and Black and ethnic minority candidates.
Our Outreach Team provides guidance and support for candidates from under‑represented groups. If you require reasonable adjustments, please let us know so we can support
To learn more about available support, contact: Outreach@merseyside.police.uk
