Role: Front Counter Officer
Department: FCR – Force Control Room
Scale: SC3
Salary: £26,196 - £26,703 Pro Rata for Part Time Plus Allowances
(Travel and Expense to be discussed at interview)
Location: Scunthorpe & Grimsby (Multisite)
Hours: 2 x 37 Hours Grimsby, 1x 37 & 18.5 Hours for Scunthorpe (Shift Pattern)
The successful candidates must be able to cover over both sites if needed. Within your application, please state the location and hours you are applying for.
Flexibility Requirement: Candidates must be open to flexible daily working hours to meet the operational needs of the department. This may include adjusting start and finish times, providing cover during peak periods, or supporting colleagues during absences. Flexibility is essential to ensure consistent service delivery and effective team collaboration.
Contract: Permanent
Overall, Purpose of the role: To provide an enquiry and advice service to members of the public, partnerships and police officers/staff attending or telephoning the station including administrative tasks in order to service the needs of the community in accordance with local policing and Force objectives.
Key Responsibilities:
- Provides advice and assists members of the public/other internal bodies contacting the station either in person or by telephone over an extensive range of issues/circumstances, including (but not limited to) dealing with reports of crime, receiving and processing penalty tickets, HO/RT 1 and vehicle defect forms, processing documentation in respect of Data Protection applications etc.
- Undertakes switchboard duties, effectively questions callers to determine the correct destination for each call and transfers calls to the various departments throughout the force in line with agreed force procedures or offers advice as appropriate.
- Undertakes the completion of paperwork in accordance will legal requirements in the relation to the registration of sex offenders, foreign nationals, registration of persons under the Terrorism Act and individuals subject to football banning orders ensuring all documentation is correct, as well as questioning individuals in order to verify information is accurate and current as required. Notifies the correct unit/section for non-attendance and undertakes appropriate notification paperwork.
- Obtains and verifies insurance and driver documentation relating to the seizure and release of vehicles and Prohibition Notices, ensuring the information is legal, relevant and in accordance with the Force guidelines for identification purposes, informing the relevant areas/personnel e.g. PNC as appropriate.
- Receives Firearms and shotguns ensuring they are suitably labelled and safely stored until they can be made safe by appropriately trained personnel.
- Processes and files non molestation orders received into the Police Station from Solicitors representatives.
For further information relating to the role and tasks of this position please refer to the attached role requirement.
What the role requires:
- Excellent organisational skills
- Experience of working in a confidential environment.
- Ability to work with minimum supervision when required.
- Carries out tasks in an accurate and methodical manner with an eye for detail.
- Experience of using computers to input, amend and extract information.
- Ability to search and interrogate computer systems/database
- Previous administrative experience incorporating a wide range of duties such as dealing with non-routine tasks/telephone queries.
- Ability to work as part of a team.
- Experience of dealing with people over the telephone and face to face
- Have access to a vehicle and able to travel the force area.
- Ability to prioritise workload.
For further information relating to the role and tasks of this position please refer to the attached role requirement.
Perks of working for Humberside Police:
From great perks, agile working and professional development, we want you to have the best possible journey throughout your Humberside Police Career.
Our Police Staff work extremely hard, which is why we are proud to offer a host of reward and recognition schemes. Whether it’s Cycle to Work scheme, Gym and health schemes, we have the perks ready for you to benefit from.
Follow the link to watch our force film! We are Humberside Police - YouTube
Further Perks:
- Generous annual leave allowance
- Training and development opportunities
- Coaching & Mentoring Scheme
- Employee assistance service (accessible 24/7)
- Flexible/Hybrid working where applicable.
- Generous pension scheme
- Blue Light Discount
- Access to the force’s onsite gyms
- Free on-site car parking
- Humber bridge tag (If travelling from the Southbank)
Pre – Employment Checks and Eligibility:
- Internal applicants MUST have completed a successful probationary period and tenure (if applicable) before applying for another role within the force.
- Applicants must meet the minimum requirement checkable history criteria of at least 3 years continuous residency in the UK to apply for roles with Humberside Police.
- Successful candidates will undergo a vetting procedure pre-requisite of employment. (Please note, with holding any information asked by the vetting department, may delay the vetting procedure, or result in your vetting been refused and the offer of employment been withdrawn)
- Tattoo’s will be reviewed as a part of the recruitment process to ensure we maintain a level of professional standards and to make sure the images do not cause offence or are unacceptable.
Contact point for applicants:
If you have any questions regarding the recruitment process, please contact us at recruiting@humberside.pnn.police.uk
How to apply for the role:
To apply for the role, please click the ‘Apply’ button below.
Please note, you must wait 3 months before submitting another application if you have applied for THIS role within the last 3 months.
For Information & Advice on completing an online application, please follow the link below.
Closing Date: Sunday 24th May 2026 at 23:55
Interview date: 28th & 29th May 2026.
It is not likely that closing dates will be extended, other than in exceptional circumstances and would need to be with the permission of the Recruitment Manager and Line Manager of the role.
The Recruitment Manager can authorise to close any vacancy before the closing date stated on the advert.
Attachments:
- Role Requirement
- Guidance for completing your application.
- Bank of Adjustments
- Preferred candidate roadmap
Humberside Police welcome applications from underrepresented communities. For further information on positive action within Humberside Police, please visit the positive action page:
