Post Title: Governance Assurance & Business Support Manager
Contract type: Permanent
Rank/grade: F
Salary: Starting Salary £53,760 + £7,160 London Weighting + £200 London Weighting Supplement
Directorate/department: Report Fraud
Location: GYE (Hybrid)
Vetting level required: MV/SC(find out more here- https://assets.college.police.uk/s3fs-public/2024-12/Vetting-authorised-professional-practice.pdf?VersionId=lvkOlukt26I3eQsjhOpkPlXGcGIvI4LV / https://www.gov.uk/government/publications/vetting-explained-and-our-vetting-charter/vetting-explained)
Location: GYE (Hybrid)
The City of London Corporation is currently undergoing a programme to ensure that our pay and reward practices are competitive and equitable across the whole organisation to ensure that everyone has the opportunity to thrive in the work that we do.
Who are we?
As City of London Police, we protect the people, businesses and infrastructure of the City of London, one of the most important and dynamic environments in the UK and globally. London City is the smallest borough in London, so does that make our job any less challenging? Absolutely not – because there’s so much going on.
City of London Police play a vital role in keeping the City of London diverse community safe. As a Police Staff Member you will be helping to making the city safer and deliver a valued service for those that live, work and visit the City.
Hybrid working - This Police Staff role adheres to Corporation of London’s hybrid working policy, which requires a 60% office attendance rate. The specifics of this will be discussed locally with your hiring manager if you’re successful for the role.
The City of London Police is keen to promote flexible working and will, subject to operational policing requirements, proactively consider all applications to work flexibly.
The City of London Police is committed to equality of opportunities and continuously strive for inclusivity within our Force.
About the team
The Report Fraud team is responsible for managing the national fraud and cybercrime reporting service, ensuring that reports from members of the public and organisations are received, assessed, and processed effectively. The team acts as a critical interface between victims, law enforcement, and partner agencies, maintaining the systems, processes, and data that enable reports to be recorded, analysed, and disseminated to the appropriate policing and investigative bodies.
In addition to operational delivery, the team drives continuous improvement across the service, focusing on enhancing the victim experience, improving data quality, and maximising the value of intelligence generated from reports. This includes overseeing technology and transformation initiatives, managing service risks and performance, and working closely with stakeholders to ensure the service remains effective, resilient, and able to respond to the evolving threat posed by fraud and cyber-enabled crime.
NLF ONLY: You can find out more about working within National Lead Force here- https://vimeo.com/1124775531/c2ea98aee0?share=copy
About the role
The role works alongside the heads of Operational and Delivery functions to support the governance, management, and continuous improvement of the Report Fraud service. Working across the entire Report Fraud ecosystem, the post holder ensures compliance with governance processes and reporting standards, while making certain that new initiatives are clearly defined, appropriately scoped, and agreed before delivery. The role is also responsible for developing policy and procedures for reporting services, monitoring performance, and providing feedback and insight to inform decision-making across the organisation.
A key responsibility is ensuring compliance with statutory legislation, the Victims' Code, Approved Professional Practice (APP), and national police contact guidance. The post holder oversees quality assurance activities, including dip sampling and performance monitoring, to ensure the production of high-quality data and insight products that support operational outcomes. Through robust governance, auditability, and a strong focus on continuous improvement, the role helps drive service excellence and ensures victims, partners, and the public receive the highest possible standard of service from Report Fraud.
Responsibilities
In this role, you will:
- Lead governance, compliance and assurance activities for Report Fraud, overseeing audit and inspection readiness, service performance reporting, regulatory and policy change management, and grant compliance to ensure effective service delivery and adherence to statutory and Home Office requirements.
- Lead stakeholder engagement and service governance for Report Fraud, establishing effective governance frameworks, supporting strategic decision-making, building strong partnerships across policing and government, representing the service at national forums, and driving continuous improvement through collaboration, quality assurance, and best practice.
- Drive continuous improvement and service delivery across Report Fraud, embedding consistent project and service management practices, supporting the prioritisation and resourcing of strategic and operational workstreams, providing effective corporate coordination for Enabling Services, and ensuring alignment between operational delivery, governance activities, and senior decision-making.
- Represent the City of London Police on external groups/project boards deputising for the Head of Product & Supply chain.
- Keep current of all the political, policy and government-led initiatives, priorities and information relevant to economic crime, fraud and cybercrime that affect National Lead Force strategic and organisational priorities and to use this information to identify issues, opportunities and risks for Report Fraud service and leading on proposals and responses as necessary.
Requirements
Your application will be scored against the criteria listed below for shortlisting. Please ensure that you reference your ability, knowledge and experience against these points in your application.
- Experience providing governance assurance, ensuring plans are based on reasonable assumptions and estimates.
- Successful track record of advising, challenging, negotiating with, and influencing senior stakeholders to achieve constructive outcomes.
- Proven experience in achieving corporate service improvement and delivering performance through people with transparency and integrity.
- Experience communicating at tactical and operational levels, defining and implementing methods and processes, and providing concise reports on progress, risks, and recommendations to senior management.
- Strong analytical, strategic, and creative thinking skills, with excellent problem-solving ability and capacity to propose innovative solutions to complex strategic and corporate issues.
This vacancy is open only to those who have the right to work in the UK. Due to security vetting requirements for this being MV/SC, applicants must have continuously resided in the UK for the last 5 years immediately preceding their application. Unfortunately, we are unable to progress applications that do not meet this requirement.
If you would like to discuss the role please contact: hrservices@cityoflondon.police.uk
Selection Process
As part of the initial application process, you will be asked to evidence how your experience, skills, and knowledge align with the points listed above in the ‘Requirements Section.’
The application and interview will be tested under Level 3 of the College of Policing Competency and Values Framework.
Applicants who fail to address the skills/knowledge/experience of the job description will not be considered.
Use of Artificial Intelligence (AI) tools, such as ChatGPT and Copilot, is permitted to review and edit application responses for spelling, grammar, and clarity. However, all responses must accurately reflect your own skills, knowledge, and experience and must not be generated by AI or contain plagiarised content. Applications found to include plagiarism or AI-generated content will be withdrawn.
The closing date for applications is 12th November 2026 at 23:59.
Following shortlisting, successful candidates will be invited to attend a competency-based interview, to be held week commencing 30th November 2026.
We strive to ensure all our information and services are accessible to and useable by everyone. If you would like to receive any information in a different way, would like us to do anything differently to help you apply for our roles, or have any other questions, please get in touch with HR via hrservices@cityoflondon.police.uk
Benefits:
A diverse workforce improves the service we provide to our public by making us more approachable and relevant within our communities. This is why it’s vitally important that we recruit people from a wide range of communities and backgrounds with an understanding of cultural issues and a wide range of skills. We therefore particularly encourage female and people from Black, Asian and other Minority Ethnic communities to join us.
The way we work is changing. With a few exceptions most roles will be able to accommodate part time, job share and flexible working patterns. We can also offer hybrid working patterns of home and office based shift patterns. Feel free to speak to us about any flexible working requirements.
The Force has a number of Staff Support Networks that can offer you support and advice. Applicants are very welcome to contact the networks directly if they need any support or ask any question before they apply. For further information on the networks and their contact details please visit:
- LGPS Pension Scheme -Local Government Pension Scheme explained - Which?
- Access to Blue Light Card scheme -Welcome to Blue Light Card
- Discounts within the Square Mile specifically for City of London Police employees
- Free access to our Force Gym (with dedicated time for female colleagues throughout the week), Personal Training Instructors with a range of specialisms, and a large variety of fitness and wellbeing programmes
- 29 days’ annual leave + bank holidays, increasing up to 34 days with continuous service
- Season Ticket Loans
