Facilities Administration & Helpdesk Manager
As a part of this role you will manage and oversee the facilities helpdesk team and system, ensuring faults are recorded and actioned, and accurate records are maintained of all work undertaken on North Wales Police (NWP) and North Wales Fire and Rescue Service (NWFRS) sites. You will motivate, guide and mentor team members to exceed goals and provide excellent customer service and maintain a performance that is beyond reproach in terms of the integrity of the business area. The role holder will continually monitor opportunities to develop, enhance and refine process linked to the business area, maintaining a continuous improvement culture within the team.
You will be required to demonstrate in your application the minimum requirement for the role:
- HNC or equivalent qualification in Business Administration (or similar), or an equivalent amount of proven relevant experience in a related field.
- The ability to document processes, and lead on continuous improvement initiatives within the department that deliver efficiency, cost and customer experience benefits.
- Proven Management/Supervisory experience is essential.
- A track record of delivering excellent customer service
- Proven experience using an asset management system, including reporting, producing performance data and ensuring data is accurate and processed in a timely manner.
- Proven experience in a Facilities or Estates role is desirable, or an ability to demonstrate transferable skills.
Please familiarise yourself with the Post Profile and the Recruitment Guide before you apply as this has information to help you with your application.
