Public Service Centre Supervisor
Hours: 18.5 hours and 37 hours
Working Pattern: Monday to Sunday including Public Holidays and Critical Dates working over a 24-hour period.
Would you like a career like no other? If so… JoinUs
South Wales Police brings together thousands of people with the same aim – to keep South Wales safe. We want to be the best at understanding and responding to our community’s needs. To do this we need the very best candidates from a wide range of backgrounds to apply to become part of our policing family. We are looking for someone to #JoinUs as a Public Service Centre Supervisor at Police Headquarters, Bridgend. Could you be who we are looking for?
About the team/Department you will be joining:
A vacancy has arisen for a part-time and full-time supervisor in the Joint Public Service Centre, at Police Headquarters, Bridgend. This is a unique and exciting opportunity to work in an Emergency Control Room where all 999 emergency and 101 non-emergency calls and digital contacts from the public are received.
About the role and your key responsibilities:
The role is based at the Public Service Centre, South Wales Police Headquarters. The role includes:
- Supporting the Public Service Centre Control Room Inspector in delivering the effective management of resources.
- Supporting the Force Incident Manager, during critical or potentially critical incidents, to ensure the safety of all and contribute to the timely resolution of incidents.
- Monitoring and review of on-going incidents and support staff to ensure effective and efficient responses
- Responsibility for a team, ensuring their wellbeing, performance and development are regularly monitored.
- Providing advice to members of the public
- Audit the work of Public Service Centrestaff and identify individual or team training & development needs
- Responsibility for the development of the Digital Desk and the implementation of associated systems and processes.
What skills and experience do we need you to bring to the role:
The skills and experience required are outlined in the Role Profile and will need to be evidenced in your application. Skills include:
- Experience of call centre/control room environment
- Previous supervisory experience and leadership skills
- Excellent oral and written communication skills
- Ability to plan and prioritise daily workloads, and work under pressure
- Must have experience of preparing management reports/documentation
- Experience of dealing with the public using tele-communications systems
The successful candidate must be willing to undergo vetting to RV level
Please Note - Medical Checks - Applicants will be invited to complete a medical questionnaire which may be discussed to identify any issues which may prevent appointment because of a risk to the applicant or anyone using the service of South Wales Police. In addition, a hearing test will be completed for the purpose of health surveillance.
There are numerous benefits to working for South Wales Police, from learning and development opportunities to schemes which aim to improve your lifestyle and wellbeing, as well as generous Local Government Pension Scheme / Police Pension Schemes, paid annual leave, flexible working and family friendly policies and many more, click here for more information.
Please note, if you are an internal candidate and subject to an ongoing PSD investigation, your appointment or placement in the role may be delayed pending an outcome. Whether the role is held open will be considered on a case-by-case basis
If you would like any more information about the role, please contact Philip Leyshon email address: Philip.Leyshon@south-wales.police.uk
Apply today and join Team SWP!
First time applying for a role with South Wales Police? Be sure to read our application guidance for some hints and tips around the application form and what to expect, click here for more information. Please note the successful candidate must be willing to undergo vetting to the required level.