Front Line Systems Administrator Niche Subject Matter Expert & Niche Ops Lead
Post Title: Front Line Systems Administrator Niche Subject Matter Expert & Niche Ops Lead (SME)
Contract type: Full time
Rank/grade: D grade
Salary: Starting Salary £37,190 plus £6,920 London Weighting
Directorate/department: Information Management Security – Front Line Systems Support and Development Team (FSSD).
Vetting level required: MV/SC find out more here: https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels)
Location: 182 Bishopsgate, London EC2M 4NP
This role is open to all Police Staff / external candidates who meet the essential criteria of the person spec, regardless of current grade.
The City of London Corporation is currently implementing a programme to ensure that our pay and reward practices are competitive and equitable across the whole organisation to ensure that everyone can thrive in the work that we do.
Who are we?
As City of London Police, we protect the people, businesses and infrastructure of the City of London, one of the most important and dynamic environments in the UK and globally. London City is the smallest borough in London, so does that make our job any less challenging? Absolutely not – because there’s so much going on.
City of London Police play a vital role in keeping the City of London diverse community safe. As a Police Staff Member, you will be helping to making the city safer and deliver a valued service for those that live, work and visit the City.
The City of London Police is keen to promote flexible working and will, subject to operational policing requirements, proactively consider all applications to work flexibly.
The City of London Police is committed to equality of opportunities and continuously strive for inclusivity within our Force. We welcome applications from all sections of the community, particularly from those with disabilities and long-term conditions, those with Black, Asian and other Minority Ethnic backgrounds, female candidates, and LGBTQIA+ individuals.
About the team
The Frontline Systems Support and Development Team (FSSD) – Niche RMS Systems Administrator Ops Lead role sits within the Information Management Security service area in the Corporate Services Directorate.
The Niche RMS Systems Administrator Ops Lead maintains the business-critical Niche Record Management System used by the City of London Police, which is used operationally by over a thousand police officers and staff members.
About the role
An exciting opportunity to play a key role within the City of London Police by administrating its Niche Record Management System that is used to manage its operational information ranging from Investigation and crime management, property management as well as case preparation and criminal justice management.
Responsibilities
In this role, you will be:
Working with both police officers and police staff in a multi front line system management environment.
Support the forces main Niche RMS system as a subject matter expert who has in depth knowledge in the way that it is set up, works and methodology behind the system, which in turn will assist in problem solving.
Supporting and taking responsibility for the administration of its Niche record management system, while working with external stakeholders, notably COLP’s East Midlands collaboration and all the obligations that relationship brings.
Manage technical business change projects under the supervision of the Head of FSSD or other manager, and support in the determination of system development requirements in consultation with end users.
Help identify whether the technical solutions provided by system supplier meet the organisation's specific requirements.
Verify technical information, which includes training manuals, user guides as well as system requirements
Publicising important information about the system and processes to all stakeholders.
Manage business change workstreams relating to Niche, reporting to line management as well as senior management stakeholders.
Maintaining and keeping accurate records in relation to COLP Niche users within the system administration as governed by compliance.
Ensure Directorates are engaged with and consultation takes place and to act as a conduit with Directorates and the Front-Line Systems Support and Development Team and its national obligations, as well as to the East Midlands collaboration.
To manage testing of the Niche RMS when new workflows and modules are being designed or put into the system or patches are being applied. This would be in the relevant safe network environment.
To attend meetings both internally and externally and represent COLP and the Front-Line Systems Support and Development Team.
Excellent writing skills to articulate solutions or to submit written Papers to internal or external boards on behalf of the Niche RMS Interim BAU Team.
A team player who can work either as a part of a bigger unit or can be set tasks and manage their time to achieve what has been set.
To undertake any other duties that may reasonably be requested appropriate to the grade such as providing resilience across other systems managed by the FSSD during peak demand or to cover short term absence.
Requirements
For this role, we need you to have experience of:
Experience of full system administration, preferably with prior experience in updating and administrating Niche RMS.
Managing business systems administration, including user management, system monitoring, and security management.
A proven track record of working within business-critical operational systems.
Experience of system administration duties in a law enforcement/policing environment (Desirable but not essential).
Recent demonstrable practical experience of using and administrating a complex Record Management System.
Strong experience of database network administration and system administration.
Excellent critical thinking and problem-solving skills.
Effective written and oral communication skills with the ability to communicate clearly and effectively with a variety of audiences such as writing copies for internal comms, user guides or reports to management.
Ability to work with and maintain relationships with external partner agencies and effectively manage demand from both internal and external stakeholder requests.
Be able to work on an individual basis or be committed as part of a team.
Proficient with IT applications (Microsoft Word, EXCEL, PowerPoint, MS TEAMS, MS FORMS and Microsoft Outlook)
Knowledge in using operational policing systems, such as crime recording or evidential systems (desirable)
This vacancy is open only to those who have the right to work in the UK.
If you would like to discuss the role please contact: T/Detective Inspector Paul Lilley paul.lilley@cityoflondon.police.uk
Selection Process
As part of the initial application process, you will be asked to evidence how your experience, skills, and knowledge demonstrate your ability to meet the person specification of the role.
The application and interview will be tested under Level 1 of the College of Policing Competency and Values Framework.
Applicants who fail to address the skills/knowledge/experience of the job description will not be considered.
The closing date for applications is midnight on Monday 5th January 2026.
Following shortlisting, it is anticipated that successful candidates will be invited to attend a competency-based interview, to be held week commencing Monday 12th January 2026,
We strive to ensure all our information and services are accessible to and useable by everyone. If you would like to receive any information in a different way, would like us to do anything differently to help you apply for our roles, or have any other questions, please get in touch with HR via hrservices@cityoflondon.police.uk
Benefits:
- LGPS Pension Scheme -Local Government Pension Scheme explained - Which?
- Access to Blue Light Card scheme -Welcome to Blue Light Card
- Discounts within the Square Mile specifically for City of London Police employees
- Free access to our Force Gym (with dedicated time for female colleagues throughout the week), Personal Training Instructors with a range of specialisms, and a large variety of fitness and wellbeing programmes
- 29 days’ annual leave + bank holidays, increasing up to 32 days with continuous service
- Season Ticket Loans
- Cycle to Work Scheme
A diverse workforce improves the service we provide to our public by making us more approachable and relevant within our communities. This is why it’s vitally important that we recruit people from a wide range of communities and backgrounds with an understanding of cultural issues and a wide range of skills. We therefore particularly encourage female and people from Black, Asian and other Minority Ethnic communities to join us.
The way we work is changing. With a few exceptions most roles will be able to accommodate part time, job share and flexible working patterns. We can also offer hybrid working patterns of home and office-based shift patterns. Feel free to speak to us about any flexible working requirements.
The Force has several Staff Support Networks that can offer you support and advice. Applicants are very welcome to contact the networks directly if they need any support or ask any question before they apply. For further information on the networks and their contact details please visit: