Civil Claims Investigator (Headquarters, Chelmsford/Blended Agile Worker)

Location of Role: Chelmsford

Advert Closing Date: 31/10/2025

Starting Salary: £29,109.00 (pro-rata for part-time vacancies)

Part/Full Time: Part Time

Contract Type: Permanent

Working Pattern: Mon-Fri

Weekend/Evening Working: No

An exciting opportunity has arisen for a Civil Claims Investigator in the Civil Claims Team of the Essex Police Legal Department based at Essex Police Headquarters in Chelmsford.

The post is for 30 hours per week during a Monday – Friday working pattern, working pattern will be discussed and agreed with the successful candidate.

Under the supervision of the Civil Claims Manager, your primary role will involve the processing and investigation of new civil claims received into the Legal Department. You will be required to enter the details of new claims on the civil claims case management system and will gather all relevant documents and evidence from all Essex Police IT systems, making contact with officers in the case and retrieving relevant e-mails, arranging interviews of witnesses and preparing the case for consideration of liability by the Civil Claims Lawyer or Civil Claims Manager.

You will assist in the day-to-day management of civil claims cases ensuring that deadlines are not missed and responses are sent and court documents filed in a timely manner. You will undertake administrative tasks to assist the Civil Claims Lawyer and Civil Claims Manager such as (amongst other tasks) organising interviews with witnesses, taking statements, organising conferences with Counsel or external solicitors, preparing statistics and reports as required to assist with risk management and identification of trends and or as requested by stakeholder department / agencies.

Successful candidates must demonstrate the following in their application:

Strong IT and organisation skills, together with the ability to work independently and under pressure.
Strong verbal and written communication skills
Strong interpersonal and communication skills allowing them to converse effectively across a broad spectrum of people from members of the public to Chief Officers.
The ability to work under your own initiative and to take in information quickly and accurately before making decisions.

This opportunity would suit a highly self-motivated, and organised individual who can remain calm and professional under pressure and who is committed to provide the best service to the public.

For further information please contact Adrian Williams 01245 452202.

Essex Police offer agile working which allows some flexibility in terms of work arrangements. Due to the operational nature of this role, it will be predominantly office based within an office-based team. Some travel may be required to other police sites to discharge duty.

For the full job description please click here.

Your application for this role will be shortlisted on the content you provide within the “reason for application” question, within the application form itself. CV’s, covering letters or attachments are not included in the shortlist. Within your “reason for application” answer, please refer to any experience, skills, and abilities you feel you have that will make you suitable for this role, based on the role criteria stated in the job advert or job description. Please provide as much detail as possible as insufficient content may mean you do not meet the shortlisting criteria, however please note this question is limited to 9000 characters and this system will count spaces and blank lines as characters. This count may differ from the Microsoft Word word count function therefore you may wish to use a different online character counter to check the characters used.

All of our posts require a level of vetting and security clearance. During the recruitment process you will be sent vetting information forms to complete.

Kent Police and Essex Police welcomes applications regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sexual orientation, sex, or employment status.

Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us at recruitment.business.services@ecis.police.uk stating ‘Application Support and Adjustments’ in the title of your email. Alternatively, you can call us on 01245 452833. Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.

If you’re not from the UK, you must be a resident in the UK and have lived here continuously for the last three years. You must also be free from restrictions with indefinite leave to remain. If you’re from the UK you must have lived here continuously for the last three years. This doesn’t apply to those serving abroad in the British Armed Forces.

As a Disability Confident Leader we:

have subjected our Disability Confident self-assessment to external challenge and validation
are taking an active leadership role in encouraging and helping other employers on their journey to becoming Disability Confident.

Diversity, Equality and Inclusion are central to the values of our organisation. At Essex Police we value and embrace the unique experiences, identities and abilities that each of us bring to our roles. We strive to empower everyone to bring their authentic self openly and safely to work.

Through the dedicated commitment of our support networks, DE&I team and wider HR departments, we are on a journey to embed our DE&I commitments, ensuring Essex Police is an employer of choice; where everyone feels included.

Essex Police and Kent Police are an equal opportunities employer. Communications may be recorded for monitoring purposes.