Continuous Improvement Officer
Post Title: Service Improvement Officer
Contract type: Permanent
Rank/grade: E
This role is open to all Police Staff / external candidates who meet the essential criteria of the person spec, regardless of current grade.
Salary: £40,910 plus £6,710 London Weighting totalling £47,620
Directorate/department: Corporate Services Directorate
Vetting level required: MV/SC
Location: Guildhall Yard East
Who are we?
As City of London Police, we protect the people, businesses and infrastructure of the City of London, one of the most important and dynamic environments in the UK and globally. London City is the smallest borough in London, so does that make our job any less challenging? Absolutely not –because there’s so much going on.
City of London Police play a vital role in keeping the City of London diverse community safe. As a Police Staff member, you will be helping to making the city safer and deliver a valued service for those that live, work and visit the city.
The City of London Police is keen to promote flexible working and will, subject to operational policing requirements, proactively consider all applications to work flexibly.
The City of London Police is committed to equal opportunities and welcomes applications from all sections of the community.
About the team
The Strategy, Planning and Service Improvement team aims to be a strategic hub that leads and coordinates the City of London Police’s approach to strategy development, planning and risk management, tracking and evaluating performance, and strategic stakeholder relations. Through data and insights, the strategic hub will enable the police service to adapt to an ever-changing environment and plan. It will work with internal and external stakeholders to ensure there is a clear long-term strategic vision underpinned by plans to develop capabilities and improve service delivery.
Our measures of success include:
• Chief Officer strategic priorities informed and driven forward through alignment between strategy and executive support functions.
• Strategic and policy development is proactive, and strategic planning is long term, informed by horizon scanning and strategic data insights.
• Service improvements are proactively identified and impact evaluated.
• Strategic stakeholder engagement and management is proactive and coordinated across the organisation.
• Directorate business planning, performance management and governance is centrally led and supported.
• Governance facilitates effective corporate oversight and decision-making through application of consistent standards and processes that are centrally assured and supported
About the role
To drive and support the implementation of service improvements across the force, drawing upon learning from inspections, national good/innovative practice, strategic reviews of policing and other insights. To manage the response to HMICFRS, reality testing and other strategic improvements. To develop subject matter expertise in thematic areas to support service improvement.
Responsibilities
In this role, you will be:
• Review HMICFRS reports, reality testing thematic reviews and other strategic reports and draft and commission action plans in response
• Produce high quality reports on service improvement progress and outcomes
• Coordinate and quality assure HMICFRS returns and support the management of the inspection process
• Work independently to support departments with workstreams aligned to HMICFRS recommendations and other plans for service improvement, developing expertise in thematic areas.
• Support the reality testing process as directed working across the force estate and departments
Requirements
• Experience in gathering, analysing and evaluating information to support action.
• Experience in providing insight and drawing inferences to inform decision making.
• Knowledge of the police service or the ability to assimilate detailed knowledge in a short period of time.
• Excellent research and analytical skills to identify the required information to facilitate accurate assessments of strategic priorities. Excellent report writing skills to provide key information in relation to the assessment decision that is both clear and auditable.
• Ideally educated to degree level or comparable experience to the level of this role, with an ability to demonstrate aptitude in understanding research, analysis and business intelligence.
This vacancy is open only to those who have the right to work in the UK.
If you would like to discuss the role, please contact kate.lloyd@cityoflondon.police.uk
Selection Process
As part of the initial application process, you will be asked to evidence how your experience, skills, and knowledge demonstrate your ability to meet the person specification of the role.
The application and interview will be tested under Level 2 of the College of Policing Competency and Values Framework.
Applicants who fail to address the skills/knowledge/experience of the job description will not be considered.
The closing date for applications is: 29/01/2025 23:59.
Following shortlisting, successful candidates will be invited to attend a competency-based interview, to be held week commencing: 03/02/2025.
We strive to ensure all our information and services are accessible to and useable by everyone. If you would like to receive any information in a different way, would like us to do anything differently to help you apply for our roles, or have any other questions, please get in touch with HR via hrservices@cityoflondon.police.uk
Benefits:
A diverse workforce improves the service we provide to our public by making us more approachable and relevant within our communities. This is why it’s vitally important that we recruit people from a wide range of communities and backgrounds with an understanding of cultural issues and a wide range of skills. We therefore particularly encourage female and people from Black, Asian and other Minority Ethnic communities to join us.
The way we work is changing. With a few exceptions most roles will be able to accommodate part time, job share and flexible working patterns. We can also offer hybrid working patterns of home and office-based shift patterns. Feel free to speak to us about any flexible working requirements.
The Force has a number of Staff Support Networks that can offer you support and advice. Applicants are very welcome to contact the networks directly if they need any support or ask any question before they apply. For further information on the networks and their contact details please visit: