Police Community Support Officer - July 2025

Apply now for the role of Police Community Support Officer and be part of the heart of the local community!

Start date - July 2025

Are you passionate about working in the heart of our community? Would you be proud to being a visible and accessible uniformed presence in the local community, focusing on improving quality of life for the public? If you thrive on variety and challenge then this is the role for you!

You will patrol a local area engaging with members of the local community and investigate crimes. Be part of Community-oriented policing focusing on helping people stay out of the criminal justice system, rather than putting them into it.

North Wales Police is looking to further develop its links with its communities by building long-term working partnerships with Neighbourhood Policing Teams. The role of Police Community Support Officer is vital and unique, designed to tackle anti-social behaviour and local issues affecting the quality of life in our communities. Their focus is on crime prevention.

We are #oneteam at North Wales Police and for your commitment you will receive some of the below rewards.

25 days annual leave plus 8 bank holidays
Access to on-site gyms and fitness classes
Option to become a member of UNISON, the public service union.
Discounts from various retailers via the Blue Light Scheme
Cycle to Work Scheme 
Support from our Health and Wellbeing Centre including Welfare Officers, Counselling, Physiotherapy and Mental Health Peer Supporters and not forgetting our wellbeing dog.
Pension scheme
Flexible working opportunities
Generous maternity/paternity and adoption leave entitlements.
Sick pay provisions

To be eligible to apply:-

You must have a GCSE grade A to C in both Maths and English Language (or equivalent level 2 or above qualifications in both of these subjects). If you do not have the required GCSE in English and Maths, but feel your experience equates to this level then you will be able to take a psychometric test (Verbal Reasoning and Calculation). This will test your academic ability.

You must hold the qualification at the time of submitting your application. We cannot accept 'expected grades', as you will need to supply copies of your certificates as part of your application

Drop In Q&A sessions

If you have any questions about the PCSO application process we are holding drop in Q&A sessions where a team member will be available to answer your queries. Click the links below to join -

Tuesday 17th December 2024 11.30am - 12.30pm

Wednesday 18th December 2024 11.30am - 12.30pm

Tuesday 14th January 2025 1.30pm - 2.30pm

Wednesday 15th January 2025 1.00pm - 2.00pm

What training will I get?

You will receive 10 weeks of initial training (this will be full time Monday-Friday) and include classroom training as well as role plays and practical sessions.

You will complete the training and be equipped with the essential skills and knowledge that you need to move forward to the mentoring phase of the training.

During the mentoring phase which is a period of 8 weeks you will work alongside and be mentored by a Police Community Support Officer Tutor. This is when you’ll be able to put your new skills into practice, under the observations and support of an experienced colleague. You will be assessed regularly by your Tutor and at the end of the 8-week phase – if you’re ready, you’ll be assigned to your new rota and start going out on independent patrol!

North Wales Police are a bilingual organisation and actively encourage all our staff and officers to use Welsh in their daily lives at work. For this role, you’ll need to demonstrate Level 2 Welsh skills, which means you’re able to give and ask for personal details and basic information; to make simple requests and say a few phrases about yourself in Welsh. We do offer support and guidance to help you achieve the required level, you can find out more by visiting our Welsh Language Resources Page.

You’ll also have either three or five days of Welsh training, depending on your current language level.

Positive Action - are you eligible?

We recognise that everybody’s needs are unique and different. We offer a variety of initiatives including providing appropriate advice, encouragement and support throughout the recruitment process. If you’re from a Black, Asian, Minority Ethnic (BAME), minority religion group, Male, LGBT+, or have a disability or neurodiverse condition (e.g. dyslexia), we may be able to offer you Positive Action support before you complete and submit an application. Visit our Positive Action page to learn more about how this works and our commitment to equality, diversity and inclusion.

Successful applicants will be required to provide a 2 year commitment to this role.

We reserve the right to close this advert without notice once we have reached our required volume of applications received, therefore please be sure to submit your application as soon as possible.

CLOSING DATE – 26th January 2025.

Applications may be considered for part-time working however the training and mentoring phases must be completed on a full-time basis.