Public Contact Co-Ordinator

Fixed term contract: 18 Months

This is fantastic opportunity to join a dynamic team working in a critical area of Policing. This role is a newly expanded role in the business area and the successful candidate will work closely with the management team to develop and embed it.

Job Purpose:

To co-ordinate and provide a comprehensive administration service to the Public Contact department

Main Responsibilities:

Prepare and collate relevant paperwork ahead of meetings, providing minute taking where necessary

Co-ordinate delivery of end-to-end recruitment, including assessment centre, interview and onboarding of new candidates across Public Contact

Record and maintain electronic records on the tracking system for undetected crime files

Arrange collection, transfer, and return of undetected records from central filing site

Use IT systems to respond to requests for information ensuring with compliance with policies governing the provision of Crime Extracts

Undertake a range of clerical duties to include responding to routine requests for information, creation, and maintenance of filing systems, and in doing so, contribute to the smooth running of the department

To undertake all routine and necessary administrative work i.e. calendar arrangements for people management procedures, photocopying, filing etc.

To build and sustain effective working relationships with internal and external contacts

To work collaboratively with Quality Assurance, Training and Supervision across Public Contact to deliver people orientated tasks

To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required

Special conditions:

The duties of this role will incorporate exposure to disturbing/ unpleasant images or tasks

Person specification:

Knowledge:

5 GCSEs, Grade 9 - 4 or equivalent including Maths and English or demonstrable experience in a like position

Desirable:

Understanding of Management of Police Information (MoPi) categories and application

Experience:

Experience working as part of a wider team in a customer service or administrative environment

Experience of setting up and maintaining filing systems

Experience of multitasking and managing different workloads within deadlines

Key Skills:

Competent in the use of IT including a working knowledge of Microsoft products (Word, Excel and Outlook) or equivalent

Excellent verbal and written communication skills

Ability to manage and prioritise own workload accordingly

Ability to enter information accurately using appropriate IT systems

Demonstrate the ability to self-motivate within the workplace

Desirable:

Demonstrable competency in use of Excel or equivalent data processing system

Behaviours: Practitioner

All post holders are expected to know, understand and act within the ethics and values of the Police Service. These nationally recognised behaviours and values are set out in the Competency and Values Framework (CVF).

The CVF has six competencies that are clustered into three groups:

Resolute, compassionate and committed

Inclusive, enabling and visionary leadership

Intelligent, creative and informed policing

Under each competency are three levels that show what behaviours will look like in practice.

This role requires the post holder to be operating at or working towards Level 1 of the CVF.