HP - Front Counter Officer - Scunthorpe
Role: Front Counter Officer
Department: LPC – Local Policing Command
Scale: SC3
Salary: £24,675 - £25,626 plus Allowances
Location: Corporation Road, Scunthorpe
Hours: 37 Hours per week (Full-Time)
Contract: Permanent
Do you have a passion for providing a high-quality customer service? We have the perfect opportunity for you!
As a Front Counter Officer, you will be responsible for providing a service to the general public by assisting with their queries and liaising with police officers and staff and different external partnerships, in order to service the needs of the community.
The role includes carrying out different administration duties such as creating logs and forwarding to the appropriate area, undertaking enquiries on police systems when required, and directing calls to the relevant departments across the Force.
We are looking for someone who has experience of working within a customer orientated field with clerical experience, dealing with customers face to face but also over the telephone.
You will be working with minimal supervision, therefore the successful candidate should be able to demonstrate excellent organisation skills, including prioritising own workload.
*This role is office based*
Key Responsibilities:
- Extracting and recording relevant information from members of the public utilising the information to support actions and aid decision making.
- Obtains and verifies insurance and driver documentation relating to the seizure and release of vehicles, ensuring the information is legal before any documents are signed or vehicles released.
- Receives, records, stores, returns, and disposes of found and other than found property in accordance with Force procedures as appropriate. Maintains property registers and indices manually or using a computer, checks circulations and publications for items of lost/stolen property, and participates in audits of received/disposed property.
- Undertakes the completion of paperwork in accordance will legal requirements in the relation to the registration of sex offenders, foreign nationals, registration of persons under the Terrorism Act and individuals subject to football banning orders ensuring all documentation is correct, as well as questioning individuals to verify information is accurate and current as required. Notifies the correct unit/section for nonattendance and undertakes appropriate notification paperwork.
- Provides advice and assists members of the public/other internal bodies contacting the station either in person or by telephone over an extensive range of issues/circumstances, including dealing with stranded/homeless persons, receiving, and processing endorsable and non-endorsable fixed penalty tickets, HO/RT 1 and vehicle defect forms, and processing documentation in respect of Data Protection applications.
- Deals with persons reporting on Bail in accordance with Force procedure through ensuring the correct signage, notifying the relevant Unit/Individual of any breach of bail and actioning the associated paperwork, including the youth offending bail management processes.
For further information relating to the role and tasks of this position please refer to the attached role requirement.
What the role requires:
- Experience of working in a customer orientated field
- Experience of maintaining databases and researching data from computerised recording systems.
- Experience of working in a clerical field, incorporating record keeping, telephone work etc
- Excellent communication skills
- Computer literacy/keyboard skills
- Excellent organisational skills
- Ability to work with minimum supervision when required.
- Carries out tasks in an accurate and methodical manner with an eye for detail.
- Ability to work as part of a team.
- Ability to prioritise workload.
- Experience of handling items of a sensitive nature e.g. cash, drugs, firearms etc.
For further information relating to the role and tasks of this position please refer to the attached role requirement.
Perks of working for Humberside Police:
From great perks, agile working and professional development, we want you to have the best possible journey throughout your Humberside Police Career.
Our Police Staff work extremely hard, which is why we are proud to offer a host of reward and recognition schemes. Whether it’s Cycle to Work scheme, Gym and health schemes, we have the perks ready for you to benefit from.
Follow the link to watch our force film! https://youtu.be/bkfuf5fa8x0
Further Perks:
- Generous annual leave allowance
- Training and development opportunities
- Coaching & Mentoring Scheme
- Employee assistance service (accessible 24/7)
- Flexible/Hybrid working where applicable.
- Generous pension scheme
- Blue Light Discount
- Access to the forces onsite gyms
- Free on-site car parking
- Humber bridge tag (If travelling from the Southbank)
Pre – Employment Checks and Eligibility:
- Internal applicants MUST have completed a successful probationary period and tenure (if applicable) before applying for another role within the force.
- Applicants must meet the minimum requirement checkable history criteria of at least 3 years continuous residency in the UK to apply for roles with Humberside Police.
- Successful candidates will undergo a vetting procedure pre-requisite of employment. (Please note, with holding any information asked by the vetting department, may delay the vetting procedure, or result in your vetting been refused and the offer of employment been withdrawn)
- Tattoo’s will be reviewed as a part of the recruitment process to ensure we maintain a level of professional standards and to make sure the images do not cause offence or are unacceptable.
ontact point for applicants:
If you have any questions regarding the recruitment process, please contact us at recruiting@humberside.pnn.police.uk
How to apply for the role:
To apply for the role, please click the ‘Apply’ button below.
Please note, you must wait 3 months before submitting another application if you have applied for THIS role within the last 3 months.
For Information & Advice on completing an online application, please follow the link below.
Closing Date: Tuesday 18th February 2025 at 23:55
Interview date: TBC
It is not likely that closing dates will be extended, other than in exceptional circumstances and would need to be with the permission of the Recruitment Manager and Line Manager of the role.
The Recruitment Manager can authorise to close any vacancy before the closing date stated on the advert.
Attachments:
- Role Requirement
- Guidance for completing your application.
- Bank of Adjustments
- Preferred candidate roadmap
Humberside Police welcome applications from underrepresented communities. For further information on positive action within Humberside Police, please visit the positive action page: