Victims First Officer

Make a Difference Every Day

Do you want to ensure that all victims and witnesses receive the support they need to cope with the impact of crime and build resilience? Working in the Office of the Police and Crime Commissioner (PCC) for Thames Valley is more than just a job, it’s a chance to have a direct impact on the lives of others.

About the Role

As a Victims First Officer, you will provide a professional and consistent single point of contact for victims and witnesses of crime across the Thames Valley. You will assess the needs of the victim and ensure they can receive the appropriate emotional and practical support. This is an important role in ensuring that victims in the area get the support they need to cope and heal from the impact of crime.

Key Responsibilities

Engage with victims of crime (including vulnerable children/adults) to assess well-being concerns, on-going risks, impact and support needs.
Collaborate with specialist staff, victim care partners, volunteer services and third party service providers, to refer victims and co-ordinate support.
Provide follow-up telephone support using agreed intervention models or to obtain service user feedback.
Maintain accurate records of contact, information and actions to ensure accurate case management information and statistics.

About You

The ideal candidate will have:

A focus on customer service, with empathy and dedication to supporting victims, witnesses and/or vulnerable people.
Experience of communicating with a wide range of people including working with vulnerable people or those in distress.
The ability to take personal responsibility and show resilience when dealing with conflict and vulnerable/distressed callers.
An aptitude and ability to accurately use relevant computer systems.
Good time management and organisational skills, with the ability to work on your own initiative, prioritise a demanding workload and demonstrate good decision-making under pressure.

Join Our Team

If you are a motivated professional with a passion for making a positive impact on the lives of victims and witnesses, we would love to hear from you. Apply now to join us in this rewarding and crucial role within the Office of the Police and Crime Commissioner.

As part of the Thames Valley Police family you will enjoy a fantastic range of benefits including 24 days annual leave per annum, pro-rata for part time (plus Bank Holidays), flexible working conditions, a wide range of lifestyle discounts, career development opportunities and have the option to join a local government pension scheme. For more information on our benefits, please visit the supporting you page, via the link at the bottom of the advert.

If you have any queries please contact the Recruitment Team at RecruitmentPoliceStaff@thamesvalley.police.uk quoting reference 22068. We will endeavour to respond to your query as quickly as possible.

Please use Google Chrome when completing your application, wherever possible, as this will enhance performance.

The closing date for enquiries and receipt of completed applications is Sunday 12 January 2025.

Find out more about our roles here.