Regional Station Enquiry Supervisor

Job Title: Regional Station Enquiry Supervisor

Area: Public Service Centre, Operational Support Services

Based at: Swansea Central Police Station – travel to additional Police Stations also required

Rank: 6/S01

Salary: £32,247.00 per annum to £37,692.00 per annum

Duration of role: Permanent

Would you like a career like no other? If so… Join Us

South Wales Police brings together thousands of people with the same aim – to keep South Wales safe. We want to be the best at understanding and responding to our community’s needs. To do this we need the very best candidates from a wide range of backgrounds to apply to become part of our policing family.

We are looking for someone to #JoinUs as a Regional Station Enquiry Supervisor in our Public Service Centre Team. Could you be who we are looking for?

About the team/Department you will be joining:

This is an exciting opportunity to work within the Public Service Centre team at South Wales Police.

The Public Service Centre is responsible for dealing with and resolving enquiries and reports from the public, at first point of contact, through 999 calls, 101 calls, digital contacts and from members of the public attending at front desks, based in 8 stations around the South Wales Police force area.

About the role and your key responsibilities:

The role is focused on the supervision of the front desk teams, in the delivery of a high standard of customer service, at the first point of contact, to ensure effective resource management, whilst acting as a liaison between the Public Service Centre, wider force departments, external organisations, agencies, partnerships and the public.

The post is primarily based in Swansea Central Police Station, however travel across the force area is required. The postholder will be responsible for the first line management of staff based in 4 stations – Swansea Central, Bridgend, Neath and Barry.

The role is covering on a Monday – Sunday basis, following a shift pattern, with a 12.5% shift allowance and weekend enhancements being claimable when worked.

The job is suitable for part time/job share.

What skills and experience do we need you to bring to the role:

Must be computer literate and proficient in Microsoft applications.
Experience in the provision of a high quality of customer focused service to the public.
Highly motivated individual – able to demonstrate drive, determination and
Excellent communicator displaying interpersonal and negotiating skills.

Desirable Attainments:

Welsh Language Level 3 or must work towards Level 3 within the first 12 months of appointment - additional detail in role profile
Proven experience in working and delivering results in a performance driven

There are numerous benefits to working for South Wales Police, from learning and development opportunities to schemes which aim to improve your lifestyle and wellbeing, as well as generous Local Government Pension Scheme / Police Pension Schemes, paid annual leave, flexible working and family friendly policies and many more, click here for more information.

The successful Candidate must be willing to undergo vetting to MV/SC Vetting.

Please note, if you are an internal candidate and subject to an ongoing PSD investigation, your appointment or placement in the role may be delayed pending an outcome. Whether the role is held open will be considered on a case-by-case basis

If you would like any more information about the role, please contact GM-PSCSUPPORTMANAGERS@south-wales.police.uk

First time applying for a role with South Wales Police? Be sure to read our application guidance for some hints and tips around the application form and what to expect, Police staff application guidance | South Wales Police . Please note the successful candidate must be willing to undergo vetting to the required level.