Operational Business Support Team Leader

Would you like a career like no other? If so… JoinUs

South Wales Police brings together thousands of people with the same aim – to keep South Wales safe.

We want to be the best at understanding and responding to our community’s needs. To do this we need the very best candidates from a wide range of backgrounds to apply to become part of our policing family.

We are looking for someone to #JoinUs as an Operational Business Support Team Leader in our Safeguarding and Public Protection Department. Could you be who we are looking for?

About the team/Department you will be joining:

You will be joining the Business Unit, a small team based at The Kingsway, Bridgend, providing support and administrative functions to the Safeguarding and Public Protection Portfolio including the Police Online Investigation Team, Missing Person Teams, Exploitation Teams, Multi Agency Safeguarding Hub Teams, Risk Assessment Teams, Management of Sexual Offenders and Violent Offenders Teams, Integrated Offender Management Teams and Youth Justice Teams.

Some travel across the force area may be required for meetings, training and engagement.

The working hours are Mon – Fri, mainly 8am to 4pm.

About the role and your key responsibilities:

**Please note, this is a temporary role for 12 months until January 2026**

Being a valued member of our Business Unit team, you will carry out a wide range of functions around the direct supervision of administrative support staff, including delegating work, mentoring and developing staff and monitoring workloads and performance. The unit is involved in the delivery of support relating to Human Resources, Finance/Budgets, Health and Safety, Compliance, and general administration functions and the successful candidate will be required to provide support and guidance in all of these areas.

The role is very dynamic and varied and requires someone who is organised, a good communicator and has a keen eye for accuracy and detail.

In a multi-functional environment, the role of Team Leader will involve:

Delegating work to the administrative support team.
Mentoring and Developing staff
Providing support to the Business managers and Strategic Command Team
Providing advice and guidance to colleagues
Project work assigned by the Business Manager

What skills and experience do we need you to bring to the role:

Must be educated to A Level/NVQ Level 3 standard or demonstrate equivalent skills and abilities

Must be computer literate and proficient in Microsoft applications.

Must have a high standard of keyboard skills including good speed and accuracy (minimum RSA Stage II), or demonstrate equivalent skills and abilities

Previous supervisory experience.

Must have experience of preparing management reports/documentation.

Must demonstrate sound leadership and organisational skills

Must demonstrate drive, determination and commitment to deliver

Must possess excellent interpersonal and negotiating skills

We welcome applicants to apply who are keen, enthusiastic and have previous experience of working in a busy office environment and as part of a team.

There are numerous benefits to working for South Wales Police, from learning and development opportunities to schemes which aim to improve your lifestyle and wellbeing, as well as generous Local Government Pension Scheme / Police Pension Schemes, paid annual leave, flexible working and family friendly policies and many more, click here for more information.

First time applying for a role with South Wales Police? Be sure to read our application guidance for some hints and tips around the application form and what to expect, click here for more information. Please note the successful candidate must be willing to undergo vetting to the required level.

The successful Candidate must be willing to undergo vetting to RV Vetting.

Please note, if you are an internal candidate and subject to an ongoing PSD investigation, your appointment or placement in the role may be delayed pending an outcome. Whether the role is held open will be considered on a case-by-case basis