Role: Switchboard Operator

Department: Command Hub

Location: Hessle

Salary: £18,531

Hours:  37 hours per week       

Contract Type: Permanent

Allowances: 14% Shift allowance and Weekend Working allowance

We are recruiting for a Switchboard Operator to work within our busy Force Control Room. This is a unique opportunity to work within the heart of Local Policing, assisting police officers and members of the public on a daily basis. This vacancy is also open to Succession Planning.

Role Purpose:

As a Switchboard Operator you will to operate a computerised screen based switchboard, accepting and transferring calls to the various departments throughout the Force. To use internal systems to pass information and advice to other public facing staff and/or callers.

Key Responsibilities:

• Operates a computerised screen based switchboard, accepts and transfers calls to the various departments throughout the Force.

• Effectively questions callers, interrupting when necessary to determine the correct destination for each call, whilst remaining polite and professional. Promptly transfers the call as soon as the destination is determined.

• Answers all calls when presented to you effectively and efficiently.

• Identifies and reports faults using the set fault reporting procedure.

• Works as part of a team to ensure all staff are aware of routine changes.

• Assists with on the job training familiarisation as requested for staff in the use and operation of the switchboard.

• Informs the public on the current state of play regarding serious accidents i.e. flooding or road related incidents, from a pre-determined brief, when required.

• Makes a record of requests to be connected to International numbers using a set procedure. Connects these calls once the information is recorded.

• Directs callers to the correct Force for their enquiry, who have incorrectly contacted Humberside Police.

• Pro-actively maintains an up to date knowledge of new policies launched by the government/local councils/bodies which may directly impact on the service provided.

• Updates accurately the computerised database as required.

• Is aware of current affairs/policies within the branch and Humberside Police that will impact on the service provided as ‘first point of contact’, by utilising the Force intranet and web interfaces.

• Provides a service to the public which may include offering advice and direction where necessary, by utilising force systems/resources.

• Use force systems to email/SPOC relevant information to the required office/departments or individuals.

• To assist callers in identifying their local officers and answer queries relating to local policing information and matters.

• Carries out clerical duties associated with the above tasks.

• Performs such other duties as reasonably correspond to the general character of the post and are commensurate with its level of responsibility

Skills and experience:

• Literate and Numerate.
• Competent keyboard skills
• RSA Stage 1 typing (or equivalent).

For further information relating to the role and tasks of this position please refer to the attached role requirement.

Benefits:

Humberside Police have polices in place to support a good work-life balance and employee well-being.

Further benefits are;

• Generous annual leave allowance
• Training and development opportunities
• Access to a range of occupational health facilities
• Employee assistance service ( accessible 24/7)
• Flexible working where applicable
• Generous pension scheme

Further information:

- Successful candidates will undergo a vetting procedure pre-requisite of employment.

Contact point for applicants:

If you have any questions regarding the recruitment process, please contact us at recruiting@humberside.pnn.police.uk

How to apply for the role:

To apply for the role, please click the ‘Apply’ button below. If you have applied for this role within the last 6 months, you need not apply.

Closing Date: Sunday 23rd February at 23:55

It is not likely that closing dates will be extended, other than in exceptional circumstances and would need to be with the permission of the HR Manager, Recruitment and the Line Manager for the role.

Attachments:

• Role Requirement
• Guidance for completing your application

Humberside Police welcome applications from underrepresented communities. For further information on positive action within Humberside Police, please visit the positive action page:

http://www.humberside.police.uk/diversity-and-positive-action