Fleet Controller
Job Title: Fleet Controller
Salary: The starting salary is £38,926, which includes allowances totalling £2,928.
The salary is broken down as £35,998 basic salary, which will increase annually until you reach the top of the scale £38,523. Plus, a location allowance of £1,928 and a non-pensionable allowance of £1,000.
Location: Marlowe House Sidcup
About Fleet Services
The police vehicle fleet is an important physical asset. It enables officers and staff to do their job, carries key equipment required, and provides safe transportation for the public / prisoners.
The role of Fleet Services is to keep the Met mobile, ensuring we can detect, respond to, and prevent crime whilst building public trust and confidence. Fleet Services are committed to leading with innovation, responsibility and environmental consciousness, striving for a fleet that is safer, smarter and cleaner, with a focused approach as follows:
- We will manage responsibly to deliver an excellent service and achieve value for money
- We will deliver strategies to manage the fleet efficiently and effectively
- We will deliver a fit-for-purpose, flexible and available fleet
Acting as a point of contact within Fleet Services for your allocated business units, you will support the Customer Relationship Team (CRM) to ensure that we provide an available and fit for purpose fleet, while dealing with additional demands to support operational policing. You will hold daily, weekly, ad-hoc or planned customer meetings, either face to face meetings or using technology such as Microsoft Teams. Be the first point of contact for customer enquiries to ensure services meet or exceed expectations
The complex needs of modern policing requires a wide range of vehicle types. We operate a fleet of over 5,200 assets on the road and river, as well as over 1,000 pedal cycles. London is the most complex and diverse city in the UK, and our fleet is reflective of that. We currently have over 220 different types of vehicles supporting all operational commands including armed response vehicles, HGVs, patrol cars, motorbikes and pedal cycles.
Customers can be broadly grouped into three strategic pillars – Frontline Policing, Met Ops & Performance, and Counter Terrorism / Specialist Operations. Collectively this covers pan London requirements as well as national CT responsibilities.
The overall fleet requirements and volumes are owned and governed by operational leaders at the Strategic Fleet Board. Operational teams are accountable for the volume of fleet required to undertake their roles, and Fleet Services support and enable effective decision making through provision of information and technical / industry knowledge.
Key responsibilities
Customer Relationships - Point of contact for certain business units, working with them to ensure effective fleet management. Support the overall Customer Relationships team in the provision of a safe, available and fit for purpose fleet, also dealing with additional demands to support operational policing. Hold daily, weekly, ad-hoc or planned customer meetings, either face to face meetings or using technology such as Microsoft Teams. Be the first point of contact for customer enquiries to ensure services meet or exceed expectations
Strong customer experience – Work collaboratively with both internal and external suppliers, challenging performance and availability issues to ensure optimal service levels and ensure correct accountability and governance processes are followed. Build strong working relationships at all levels, working with customers to identify and implement service improvements. Support the wider fleet team to develop innovative operational improvements and services to ensure a more efficient and environmentally sustainable Fleet
Customer Needs - Ensures customer needs are captured and planned so that new vehicle designs can be produced with the technical teams within the Engineering Function, and deliveries forecasted with senior police officers
Fleet management / transition - Manage, challenge and process requests for additional vehicles, ensuring they are all accounted for and that the correct governance is followed, ensuring the recovery of assets at agreed return dates. Through effective customer engagement, drive the evolution of the fleet in line with the 2030 zero emission target by managing behaviour towards hybrid and electric vehicles, ensuring the correct allocation of vehicles
Data / Information - Maintain accurate fleet records conducting regular checks to ensure data is correct, and ensuring all systems are updated in a timely manner. Manage the sharing of data and flow of information across Fleet Services, suppliers, clients and other external stakeholders
Reporting - Reports on KPIs for assigned OCU customers, driving up availability, driving down unplanned costs such as collisions, and pro-actively influencing behavioural change of drivers through their senior commanding officers, using data to evidence poor driver habits and unnecessary damage
Programme / Project Support - Support the delivery of programmes, projects and continuous improvement initiatives across Fleet Services and the wider MPS
How to apply
To begin your career at the Met, please click the "apply now" button below. The application process requires a comprehensive CV, a Personal Statement, and an online application form. In your Personal Statement, you should explain your interest in the position and illustrate how your skills and experiences make you a suitable candidate. Please note that you should not submit two copies of your CV, and ensure that your documents are saved in either PDF or Word format, clearly labelled as CV and/or Personal Statement.
Completed applications must be submitted by 23:55 on 28th May 2025.
Once received, your application will be reviewed against eligibility criteria, following this, your application will be reviewed by the hiring manager. The application review for this vacancy will commence 1 to 2 weeks from the closing date.
Following application review, successful candidates will be invited to interview. Interview dates will commence 1 to 2 weeks from hiring manager review.