Fixed Term Contract - MARAC Business Support Officer (PPU)
Prospective staff must be held to a higher standard of behaviour and accountability than members of the public, and that therefore their right to privacy can be fettered in certain circumstances. This is to ensure that members of the police are fully aware and accountable for the unique powers entrusted to them and the standards of professional behaviour they swear to uphold.
Main duties and responsibilities:
To provide administrative support including but not limited to; receiving referrals, collating agendas, liaising with agencies from statutory, voluntary and community sectors and minuting meetings
To efficiently manage and address correspondence into the MARAC team
To use a range of ICT software designed to support the MARAC process as well as other technology as required by the role
Support the development of systems and maintain the agreed procedures for all requests for information, ensuring compliance
Ensuring MARAC database/document management system is maintained and up to date in line with the MARAC Operating Protocol and Information Sharing Agreement
To provide information and advice to professionals from across the statutory, voluntary and community sectors regarding the MARAC referral process and criteria
Provide high quality assistance and advice across all platforms of communication e.g. telephone, face to face and written correspondence
Preparing MARAC agendas to ensure that cases are reviewed in the most time effective manner and that any specialist attendees are present
Attend MARAC meetings, producing accurate minutes which differentiate between fact and professional opinion, including agreed actions in accordance with the MARAC Operating Protocol
When necessary, transcribe MARAC actions from recorded meetings and correctly document on ICT systems
To maintain an action list following each meeting to ensure they are completed within the target time, challenging agencies where necessary if updates are not provided
To ensure data is input accurately, secured appropriately and shared in line with the MARAC Information Sharing Agreement
Ensure that relevant performance data is recorded and collected so that the outputs and outcomes from MARAC can be recorded and submitted in line with local, regional and national requirements
To provide data to support local, regional and national information requests
Produce documents, briefing papers, reports, spreadsheets and presentations
Maintain and operate efficient and effective record keeping and filing systems ensuring they are updated and information is stored appropriately
Provide a reception service and support the receiving of and attending to visitors to the office
Organise and support events, conferences, meetings and briefings
To support and assist in the quarterly dip sampling and audit of the MARAC process
Other responsibilities:
Provide excellent customer service.
Forge and maintain effective working relationships with all colleagues and other organisations locally, regionally and nationally
Attend events and forums as and when requested
Comply with all relevant policies and guidelines to support effective decision making
Take personal responsibility for personal and professional development and maximise own resources in a way with reflects our values.
Work closely with the other colleagues to improve operational practices and effectiveness
Ensure compliance with all policies, procedures and practices
Undertake projects/activities as required working across a range of functions
Promote diversity and racial equality, ensuring that all activities and matters have proper regard for equality and diversity issues
Undertake additional duties as are reasonably commensurate with the level of the post
Experience – Essential
Working in an administrative or customer focused office environment
Prioritising workloads and meeting deadlines
Maintaining and operating efficient and effective record keeping and filing systems ensuring they are updated and information is stored appropriately
Experience – Desirable
Producing a range of high-quality documents and presentations
Taking accurate and concise minutes of meetings
Risk assessing
Knowledge and skills – Essential
High levels of communication and written skills
Highly developed organisational and prioritising skills
Handling sensitive information in a confidential manner
Ability to utilise a full range of standard office IT software/packages
Attention to detail
Buildings and maintaining networks and relationships
Knowledge and skills – Desirable
Knowledge of relevant legislation including Freedom of Information and Data Protection
Research and analytical skills
Vetting: Successful applicants will be required to pass Recruitment and Counter Terrorism Clearance scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process.
Medical - Successful applicants will be subject to a medical assessment which may include a drug or hearing test
Interviews: TBC
West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. As part of our commitment we operate a ‘Disability Confident Interview Scheme’ - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview.
It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job. For example: in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. In these circumstances, the employer could select the candidates who best meet the essential criteria for the job, as they would do for non-disabled applicants.
“Diversity and Inclusion Vision: Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities”