Police Contact Enquiry Officer (Maidenhead)
Part time vacancy – 18.5 hours per week
- Are you looking for a job role where no two days will be the same?
- Are you interested in making a difference to the diverse communities of Berkshire, Buckinghamshire and Oxfordshire?
- Are you passionate about identifying and helping to protect the vulnerable?
If so Thames Valley Police are looking to recruit you to join as a Police Contact Enquiry Officer.
You will be the first point of contact for all members of the public visiting the police station. You will deal with victims and offenders, managing their expectations, offer support and reassurance to vulnerable people and reason with and calm emotional, angry and aggressive visitors. You will check and record details in police IT systems. You will also deal with internal customers and will provide a high-quality customer service to all, in accordance with current legislation, policy and procedures. There will be general administration and the responsibility for dealing with the receipt and return of property.
You will need to be assertive and have the ability to remain calm and think logically in challenging situations. You must have the ability to be sensitive and understanding to the needs of an emotional victim and have an appreciation of confidentiality and diversity. Problem solving and decision-making skills are essential, as is the ability to work both as part of a team and independently. You will have the ability to undertake physical Personal Safety Training.
Capability to travel across the Force is required in order to undertake assignments in a timely manner and work flexibly. Due to unsocial hours and personal safety for lone working public transport may not be suitable. For this reason, a full driving licence is considered essential for this role.
PLEASE NOTE: A mandatory awareness session (1 hour), via Microsoft Teams, for all applicants needs to be attended in order to progress to next stages. The dates for awareness sessions will be Friday 13th March 2026 at 10:00, 14:00 and 18:00. Please ensure you state your full name in the session, as on your application form, so we can confirm your attendance. Non-attendance will result in your application being withdrawn. You are only required to attend one of the three awareness sessions:
Friday 13th March: 10:00 – 11:00 https://teams.microsoft.com/meet/33182823928884?p=a6MrqiVue4pLyUkGWn
Meeting ID: 331 828 239 288 84 Passcode: vJ7EN9m4
Friday 13th March 2026: 14:00 – 15:00 https://teams.microsoft.com/meet/31430137182461?p=nPHLkxjtGP6HybrPkY
Meeting ID: 314 301 371 824 61 Passcode: ne9fw6BK
Friday 13th March 2026: 18:00 – 19:00
https://teams.microsoft.com/meet/32276426824836?p=sNIYiQ0DPRwV7Sa0Dx
Meeting ID: 322 764 268 248 36 Passcode: gn2HZ9XB
Please note for this role there is a requirement to attend a 2-week full time training course based at Kidlington or in Hampshire. In the event of it being in Hampshire, hotel accommodation will be provided.
As part of the Thames Valley Police family, you will enjoy a fantastic range of benefits including 24 days annual leave per annum, pro-rata for part time (plus Bank Holidays), flexible working conditions, a wide range of lifestyle discounts, career development opportunities and have the option to join a local government pension scheme. For more information on our benefits, please visit the supporting you page, via the link at the bottom of the advert.
If you are a TVP employee and have you been in your current post for less than 12 months, you need to seek approval from your line manager to be eligible to apply for this role.
If you have any queries, please contact the Recruitment Team at RecruitmentPoliceStaff@thamesvalley.police.uk quoting reference 23276. We will endeavour to respond to your query as quickly as possible.
The closing date for enquiries and receipt of completed applications is Sunday 8th March 2026.
#LI-Onsite (for on site working)