System Administrator
Salary: Band 7, £32,874 - £35,772 (Please note it is Northumbria Police policy to appoint at the beginning of the band)
Location: Agile - Forth Banks Police Station, Newcastle and Homeworking
Contract: 37 hours, Permanent
Working for #TeamNP
Our purpose at Team NP is simple: to keep people safe and to fight crime. But it takes more than officers alone to do the job – and that’s where our 2,000-strong team of police staff and 200 volunteers come in.
As one of the largest police forces in England we have a huge variety of departments and specialisms offering you endless opportunities. From mentoring and coaching schemes and online soft skills courses to leadership development programmes; we’ll give you the support, training and time to carve out the career you always wanted.
As a disability confident employer, we promote a culture of respect in the workplace so everyone can feel seen, heard and valued.
Whether you’re a member of staff or a volunteer, you can also expect first-rate support to manage your health and wellbeing. With year-round events, a 24/7 welfare support hotline and a leading approach to neurodiversity, our initiatives enable you to be at your best.
Above all else, here at Team NP, we can offer you a career that is so much more than just a job, it’s a chance to be part of something that really matters.
Learn about our full benefits package
The role
Northumbria Police relies on robust, dependable digital systems to keep people safe and deliver effective policing. As a Systems Administrator specialising in the NICHE Records Management System (RMS) within our Force Transformation Department, you will play a pivotal role in maintaining the force’s primary operational policing platforms.
You will ensure systems remain stable, up to date and optimised for frontline and support users across the organisation. By proactively identifying issues, completing system configuration work, and ensuring data integrity, you will help maintain the accuracy and performance of the force’s most business‑critical systems.
This is a fantastic opportunity to apply your technical skills to systems that directly impact officer efficiency, public safety, and operational outcomes.
What You’ll Do
- Provide system administration and support, including fault diagnosis, problem resolution, actioning remedial fixes, and conducting system testing to ensure smooth day‑to‑day operation.
- Perform daily monitoring and health checks, ensuring system stability, user access management, and timely response to issues raised by operational teams.
- Plan, execute, and document system configuration changes and enhancements, supporting continuous system development and Digital Policing initiatives.
- Support data quality and accuracy, acting as a point of contact for identifying data quality issues and contributing to the integrity of operational policing information.
- Maintain strong working relationships with business users, policing departments, external partners, suppliers, and other forces, ensuring effective collaboration and best‑practice sharing.
- Participate in cross‑force engagements and user groups to identify improvements, gather feedback, and support national consistency in NICHE usage.
- Support the planning and acceptance testing of system upgrades, patches, and new functionality, ensuring smooth implementation and minimal operational impact.
Sound
interesting? For further information, and to support your application, please
view the job description
What You’ll Bring
- Experience working in a service‑managed environment, ideally within the public sector or a mission‑critical system context.
- Strong organisational skills, preferably with knowledge of system administration functions and change management methodologies.
- Ability to interpret complex NICHE data structures or system behaviours and explain them clearly to both technical and non‑technical stakeholders.
- Excellent problem‑solving ability, analytical thinking, and attention to detail.
- Capability to work independently, manage competing priorities, and meet operational deadlines.
- Skill in translating operational policing needs into technical system outcomes — bridging the gap between frontline requirements and technical constraints.
- Customer‑focused approach to supporting officers and staff using our systems in high‑pressure, fast‑moving environments.
We know it's important for you to feel that you're not only part of a great team, but part of a community. We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
Harnessing these differences creates a productive environment in which everyone feels valued, and their talents are fully utilised. Appointments are based on merit alone.
Interested to learn more? For further information about the role please contact Louise Hall by email at louise.hall@northumbria.police.uk
What we offer
- 26 days’ leave (increasing to 30 days for 5 years+ service) plus 8 bank holidays
- NHS Fleet Solutions Car Lease Scheme
- Enhanced maternity, shared parental and adoption leave
- Flexi time - allowing you to fit your working hours around your individual needs
- Flexible working (we are happy to discuss options such as compressed hours)
- Agile working – option to work from home, your team zone, and spaces across the force
- Fantastic market-leading public sector pension scheme with up to 16% employer contribution
- Corporate travel schemes – local rail, bus services and metro discounts
- Access to private healthcare and eye test vouchers
- Discounts on shopping and eating out thanks to the Blue Light Card and Blue Light Tickets
- We’ve invested in extensive paid sick leave, trained mental health first aiders on-site, an employee advice service for the times you need that additional support.
- Access to gyms in some stations
- Sports & Social Club – join our thriving sports scene at Team NP and enjoy further exclusive discounts on days out and travel
- Cycle to work scheme
- Opportunity to volunteer in local community
We are committed to building a dynamic, agile workplace where meaningful connection are key. For roles designated as agile or home-based, employees will work from a Force site at least once a week, with two days recommended. Hiring managers will be happy to discuss how this works in practice at interview stage. This approach helps build strong relationships, supports wellbeing, and fosters collaboration across teams.
Just so you know
Candidates with priority status will be given precedence for this role over other applicants.
Our application form will help us understand how your work, education and life experience has prepared you for the role of a System Administrator with #TeamNP. To help support your application research what makes us tick here at Northumbria, the role you’re applying for and the values and behaviours that contribute.
The recruitment process will consist of the initial application form followed by a face to face interview. Just so you know, you can save your application and come back to it any time prior to the closing date on the advert.
We are proud members of the Business Disability Forum, working together to improve the lives of disabled employees. As a Disability Confident Leader, we are committed to offering an interview to disabled applicants who meet the essential criteria for the role. In cases of very high application volumes, we may prioritise those who most closely meet the criteria, applying the same fair approach for all candidates.
If you tell us that you have a disability, we can make adjustments to support you through the recruitment process (for example we can arrange extra time for tests or provide a sign language interpreter) You can get in touch with us via careers@northumbria.police.uk for any support regarding the application process. Please provide us with plenty of notice so we can ensure your visit goes smoothly.
Use of AI in Applications: At Northumbria Police, we embrace innovative technologies to enhance our recruitment process. We understand that candidates may use AI tools to assist with their applications. While AI can be a valuable resource, we encourage applicants to ensure their submissions accurately reflect their personal qualifications, experiences, and skills. Our selection process includes thorough evaluations to verify the authenticity and suitability of all applications. We value genuine and thoughtful responses that showcase your unique strengths and perspectives.
If your application is successful, we’ll ask you to complete Management Vetting (MV) form, therefore you must be a resident of the UK for a minimum period of 5 years to ensure vetting checks can be successfully performed. A job offer will be dependent upon vetting clearance, medical information, and references.
Terms of appointment
This is a permanent role subject to a six-month probationary period.
If you are successful in your application, you will have a six-month probation period with us where you will be unable to apply for any other post advertised internally or externally.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.