Command and Control Supervisor
Post Title: Command and Control Supervisor
Contract type: Permanent, Full Time
Rank/grade: D
Salary: £37,190 + £6,920 London Weighting + 23% Unsocial Hours and 10% Contract Hours
Directorate/department: Local Policing, Force Control Room
Vetting level required: RV/CTC
Location: Bishopsgate
This role is open to all Police Staff / external candidates who meet the essential criteria of the person spec, regardless of current grade.
The City of London Corporation is currently undergoing a programme to ensure that our pay and reward practices are competitive and equitable across the whole organisation to ensure that everyone has the opportunity to thrive in the work that we do.
Who are we?
As City of London Police, we protect the people, businesses and infrastructure of the City of London, one of the most important and dynamic environments in the UK and globally. London City is the smallest borough in London, so does that make our job any less challenging? Absolutely not – because there’s so much going on.
City of London Police play a vital role in keeping the City of London diverse community safe. As a member of staff, you will be helping to making the city safer and deliver a valued service for those that live, work and visit the City.
The City of London Police is keen to promote flexible working and will, subject to operational policing requirements, proactively consider all applications to work flexibly.
The City of London Police is committed to equality of opportunities and continuously strive for inclusivity within our Force. We welcome applications from all sections of the community, particularly from those who are disabled, have long-term health conditions, and/or are neurodivergent, those with Black, Asian and other Minority Ethnic backgrounds, female candidates, and LGBTQIA+ individuals.
About the team
The Force Control Room is a fast-paced, high responsibility operational environment that acts as the central hub for managing emergency and non-emergency demand across the force area. The team is responsible for receiving, assessing and prioritising calls for service, deploying resources effectively, and providing real-time support to officers and partner agencies to protect the public and manage risk.
The team is made up of call handlers, dispatchers, and supervisors who work collaboratively under pressure, applying professional judgment, empathy and structured decision-making. Guided by the College of Policing Competency and Values Framework, the Force Control Room plays a critical role in delivering ethical, victim-focused and intelligence-led policing response, 24 hours a day.
About the role
The Force Control Room Supervisor is responsible is responsible for providing operational leadership within a high-demand, time-critical environment, ensuring the effective management of calls for service, deployment of resources and real-time incident response. The role involves maintaining oversight of risk, demand and welfare, while ensuring decisions are proportionate, lawful and in line with force policy and the National Decision Model.
Supervisors lead and support teams of call handlers and dispatchers, providing guidance, quality assurance and professional development while promoting a positive, inclusive and resilient working culture. The role requires sound judgement, clear communication and the ability to balance operational priorities with victim focus, officer safety and organisational values, in accordance with the College of Policing Competency and Values Framework.
Responsibilities
-Lead and supervise a Force Control Room Team/Shift, ensuring an effective, efficient policing service to the public, partners and colleagues.
-Ensure appropriate policing responses to incidents, assessing threat, harm and risk in line with force and national SOPs, and escalating to Duty Inspector or FIM where required.
-Provide line management and operational support to Control Room officers and staff, including welfare oversight, performance management and professional development.
-Maintain oversight of deployments and quality assurance, ensuring appropriate use of resources, accurate CAD management and safeguarding against residual risk.
-Play a key role in the management of critical and major incidents, working collaboratively with internal leaders and external partners to ensure lawful, proportionate and policy compliant responses.
Requirements
For this role, we need you to have experience of:
- Excellent communication skills with the ability to communicate at all levels with both internal & external customers
- Good interpersonal skills
- Ability to assimilate information quickly, assess risk & make proportionate decisions
- Demonstrated ability to uphold Police Code of Ethics
This vacancy is open only to those who have the right to work in the UK.
If you would like to discuss the role please contact: Claire Drain
Selection Process
As part of the initial application process, you will be asked to evidence how your experience, skills, and knowledge demonstrate your ability to meet the person specification of the role.
The application and interview will be tested under Level 2 of the College of Policing Competency and Values Framework.
Applicants who fail to address the skills/knowledge/experience of the job description will not be considered.
The closing date for applications is Tuesday 20th January 2026.
Following shortlisting, successful candidates will be invited to attend a competency-based interview.
We strive to ensure all our information and services are accessible to and useable by everyone. If you would like to receive any information in a different way, would like us to do anything differently to help you apply for our roles, or have any other questions, please get in touch with HR via HRservices@cityoflondon.police.uk
Benefits:
A diverse workforce improves the service we provide to our public by making us more approachable and relevant within our communities. This is why it’s vitally important that we recruit people from a wide range of communities and backgrounds with an understanding of cultural issues and a wide range of skills. We therefore particularly encourage female and people from Black, Asian and other Minority Ethnic communities to join us.
The way we work is changing. With a few exceptions most roles will be able to accommodate part time, job share and flexible working patterns. We can also offer hybrid working patterns of home and office based shift patterns. Feel free to speak to us about any flexible working requirements.
The Force has a number of Staff Support Networks that can offer you support and advice. Applicants are very welcome to contact the networks directly if they need any support or ask any question before they apply. For further information on the networks and their contact details please visit:
- LGPS Pension Scheme -Local Government Pension Scheme explained - Which?
- Access to Blue Light Card scheme -Welcome to Blue Light Card
- Discounts within the Square Mile specifically for City of London Police employees
- Free access to our Force Gym (with dedicated time for female colleagues throughout the week), Personal Training Instructors with a range of specialisms, and a large variety of fitness and wellbeing programmes
- 29 days + bank holidays, increasing up to 34 days with continuous service
- Season Ticket Loans