Team Leader - Business Support
Team Leader – Business Support
Location: Transport & Logistics hub, Thirsk
Contract: Permanent, Contractually employed by NYP
Hours: Full Time
Salary: Scale 5, £30,333-£32,613
Closing Date: 9am 16th January 2026
Role Profile team leader.pdf
The Opportunity
Are you passionate about delivering excellent service and driving continuous improvement? Join our Transport & Logistics team and play a key role in ensuring high-quality, compliant, and customer-focused services across North Yorkshire Police.
Working collaboratively with the Transport & Logistics team and key colleagues, you will:
- Ensure service delivery meets agreed KPIs and SLAs.
- Contribute to process improvements and support key projects to maintain regulatory and legal compliance.
- Promote a positive, inclusive team culture and a “one team” approach for service users.
You’ll also support record management, audits, and performance monitoring, while providing guidance and high-quality transactional support to internal and external customers.
Key Responsibilities
- Maintain accurate Transport & Logistics records and systems.
- Deliver excellent customer service and timely support.
- Monitor and audit data and processes for quality assurance.
- Coach and develop team members to improve performance.
- Respond to queries and provide advice on procedures and processes.
- Assist with project work, reporting, and invoice processing.
- Ensure compliance with Health & Safety requirements.
What We’re Looking For
- [Proven experience delivering high-quality administrative services in a fast-paced environment.
- Strong customer service, problem-solving, and interpersonal skills.
- Ability to coach and develop others to drive service improvements.
- Proficiency in Microsoft Office and IT systems, with excellent attention to detail.
- Comfortable producing and presenting accurate data and reports.
Why Join Us?
Working for the emergency services is both meaningful and impactful. At North Yorkshire Police & North Yorkshire Fire & Rescue Service, we’re committed to helping colleagues reach their full potential in a fair, inclusive, and supportive environment. We value diverse perspectives and actively promote staff wellbeing so everyone can thrive. Please visit our websites to learn more about our organisation.
We’re also proud to provide a comprehensive benefits package designed to support your wellbeing, work-life balance, and professional growth:
- Local Government Pension Scheme – secure and competitive retirement planning
- Salary Sacrifice Car Scheme – access to affordable vehicle leasing options
- Generous Annual Leave – 24 days rising to 30 with length of service, plus bank holidays
- Blue Light Discount – enjoy savings at major retailers and services
- Flexi-Time for Staff Roles – tailor your working hours to suit your lifestyle while meeting team objectives
- Access to Trade Union Membership – opportunity to join UNISON
- Inclusion & Diversity Networks – connect with colleagues and contribute to a culture of belonging
- Health & Wellbeing Services – access to resources that support your physical and mental health
To be considered for this role, applicants must meet the following requirements:
- You must have the right to work in the UK, with no restrictions on your employment
- Hold a full UK manual driving licence
- Internal applicants must have successfully completed their probation period
- Meet residency requirements for vetting:
o RV Level Vetting – minimum 3 years UK residency
Your Application
North Yorkshire Police and North Yorkshire Fire & Rescue Service are equal opportunity employers. Both organisations are committed to creating an inclusive and supportive working environment. If you require any reasonable adjustments during the recruitment process or within your role, please declare this within your online application. A member of our team will contact you prior to your interview to ensure appropriate support is in place.
Safer Recruitment
North Yorkshire Police and North Yorkshire Fire & Rescue Service are committed to safeguarding and promoting the welfare of children and vulnerable adults. Safeguarding is a core part of our recruitment process, and we expect all applicants to share this commitment. All successful candidates will undergo a thorough recruitment process and must obtain satisfactory pre-employment clearances before commencing employment, including satisfactory Vetting or DBS checks, references, and a medical assessment, including absence history. Adherence to our safeguarding policies and procedures is essential.
Ready to Apply?
As part of our selection process, we’ll assess your skills and experience against the requirements of the role. We therefore encourage you to take your time to tailor your application, ensuring your responses align with the job advert and role profile.
Interviews are scheduled to take place: January 2026
We look forward to receiving your online application.