Customer Service Advisor, GMSS (Grade D) - 451
Our HR and Payroll Customer Service Team responds to approximately 4,500 inbound calls and enquiries every month, from a diverse customer group of police officers, council and police staff, teachers and leisure employees.
You will be responsible for the day-to-day resolution of customers queries via telephone, email and our online portal.
Due to the level of HR advice and guidance you will be giving, you must be fully qualified or working towards a CIPD Level 3 qualification or above (or have an equivalent qualification in Finance or Business Support)
This role would suit a HR professional who is perhaps looking to utilise their qualification and increase their exposure to different customer bases and new ways of working. Our ideal candidate has:
• Strong customer service skills. Many of our customers are also our colleagues and we want to work together to resolve their queries.
• An excellent communicator who can deliver clear messages to customers
• Previous experience, preferably in a HR/payroll helpdesk environment
• A passion for HR and customer service
• Experience of using Microsoft office, outlook, excel and word
No candidate will meet every single desired requirement. If your experience looks a little different from what we’ve identified and you think you can bring value of the role, we’d love to learn more about you.
Further details are contained within the job description and person specification. The job description has been signposted to indicate at which stage of the process each criteria will be tested.
Any appointment made to this role will be subject to the appointable candidate being vetted under Greater Manchester Police clearance processes. A requirement of the vetting process is a minimum of 3 years residency in the UK.
For an informal conversation about the role please contact Carol McBurnie, Service Delivery Manager, on 07580 697942.
About the benefits
You will be welcomed into a friendly environment where your development will be encouraged. The post includes a generous paid annual leave allowance plus bank holidays. To help you balance your work commitment with other priorities, you will be able to complete your contracted hours flexibly within agreed parameters. Whilst there may be a requirement for you to visit our offices on a regular basis, post holders will also have the option to complete some of their working week at home, if desired. Successful candidates will also have access to our pension scheme, with substantial employer contributions, and to a range of other benefits.
About the company
Greater Manchester Shared Services provides payroll and human resource support to over 20,000 internal and external customers, including teachers, staff, police officers, leisure trusts and volunteers, running over 18 payrolls per month which are tailored to meet the needs of our customers. Our aim is to provide first class payroll, pension, and transactional HR services to your workforce.
Created in 2017 as the result of a pioneering partnership between Trafford Council and Greater Manchester Police. Our shared ambition is to create a compelling alternative to private sector payroll and pension administration.
Our services are delivered by a workforce which is second to none; well qualified individuals with a passion for customer service and outstanding technical knowledge.
The core values which are embedded within our service delivery model are:
Innovation; Leading the way
Integrity; doing the right thing
Individual; everything starts with you
Integrated; together we will