Service Desk Analyst
Job Title Service Desk Analyst
Grade E £28,071 Min - £32,613 Max
Contract Type Permanent - Full Time
Staffordshire Police is continually striving to deliver the best possible service for the county’s residents, businesses and visitors. It is a fast-paced organisation, adaptive to modern policing needs and open to continual improvement.
Everyone who works for the force has an important role to play in shaping the future of Staffordshire Police. The force seeks people who will champion new ways of working, be collaborative and agile and represent in a fair and ethical manner those that Staffordshire Police serves.
For more information about Staffordshire Police please click the below link:
About the Opportunity
The newly formed Digital, Data and Technology (DDaT) Team are responsible for transforming and supporting all the force's digital technology needs.
If you’ve got an IT background that involves strong interpersonal skills and a keen attention to detail while delivering excellent customer service, we’re looking for a Service Desk Analyst to join our restructured in-house IT team within Staffordshire Police.
Digital, Data and Technology (DDaT) are the forefront of technological change across our IT estate, so we need a motivated and enthusiastic analyst who can work well as part of a team or as an individual and is keen to join a team focused on the future and be part of our journey in delivering critical IT systems to front line policing and staff members.
Further details of the key tasks, responsibilities can be found within the role profile.
Please ensure you evidence your CV against the essential criteria on the role profile and then upload into the CV box on the main application form
Closing date: Wednesday 3rd December 2025 at Midday
Interview date: To be confirmed
In addition to your salary, you will have access to a range of benefits including:
- Pension Scheme - Employers Pension contribution 21.5% Staffordshire Pension Fund - Staffordshire Pension Fund - Home (staffspf.org.uk)
- Generous holiday entitlement, plus Bank Holidays.
- Flexible / Agile Working
- Sick pay scheme
- Fostering friendly policy
- Family friendly policies – maternity, paternity, parental leave, adoption, disability leave and carers leave
- Access to health and wellbeing support
- Eye care vouchers
- On site Gyms
- Staff associations
- Reward and Recognition
- Blue light Card
- Flexible working options
- Training and development opportunities
- Car lease scheme
- Cycle to work scheme
- Free Parking at selected sites
- Onsite catering facilities
- Access to Staff Networks
- Union support
- Financial products and services
Please note that applications are welcomed from all suitably qualified/experienced individuals. However prior consideration will be given to applications from individuals who are ‘at risk’ and employed by Staffordshire Police. If an appointment is made from that at risk group, the post may be withdrawn. In this event, a representative from the People Services team will notify any affected applicants.
Staffordshire Police is fully supportive of Equality, Diversity and Inclusion and strives to employ a workforce that represents the community we serve.
Our vacancies are open to everyone and all appointments are made based on merit. We encourage and welcome applications from all underrepresented groups which include: Black, Asian, and minority ethnic backgrounds, female, people who have a disability, those who are neurodivergent and persons of the LGBTQ+ community.
We use positive action to encourage potential candidates from underrepresented groups through targeted step-In support and advice sessions. If you have the skills, experience and values, that here in Staffordshire Police we pride ourselves on, then we would welcome you to apply.
For more information on Positive Action please email the team on positive.action@staffordshire.police.uk
For any Recruitment queries please email hrrecruitment.team@staffordshire.police.uk
Residency Eligibility
Please note you will need to have been a resident in the UK for the last three years consecutively for RV Level roles and five years for MV Level roles (see below link around Vetting for more information)
Please note if you are successful at interview and commence pre-employment checks this will include vetting, please see what this involves and the process via the below link:
Police vetting process | Join The Police (joiningthepolice.co.uk)