Application Support Senior Analyst
Role: Application Support Senior Analyst
Department: IS
Location: Moss Way, Sheffield
Salary: £38,169 - £43,668
Hours: 37
Contract Type: Temporary until 31st March 2027
In this role you will provide specialist technology input across SYP and HP, delivering and supporting a wide range of applications that are critical to operational policing and the support services offered.
Key responsibilities:
Perform all specialist aspects of application support role to enable the team to provide ongoing support and maintenance for a range of critical applications, systems and platforms across both forces
Supervise Application Support Analysts in the absence of the Team Leader ensuring the best possible support is provided to force applications across South Yorkshire and Humberside Police.
Assist the Team Leader ensuring the delivery of the performance standards set out for the team and the individuals.
Provide support to the IS Team Leader in order to achieve departmental and force objectives.
Identify and implement improvements to current processes set up for providing IT support at both Humberside and South Yorkshire Police.
Ensure that pro-active monitoring of all applications takes place and that remedial action is instigated when required.
Will be required to work closely with all teams across IT to ensure an excellent service is given.
Promote incident, problem and change management procedures within the team and highlight ways to improve service delivery.
Assist in the development, installation and integration of system changes or upgrades, liaising with project management, third party suppliers, technical teams and system users during these changes.
Mentor and support the Application Support Analysts with new and complex workloads as and when required.
Stay current with new system and application changes and updates.
May be required to work outside normal hours and travel around and outside of the force area.
Skills and experience:
- Previous supervisory experience.
- Hold a degree and/or significant experience of working with Information Technology.
- Able to demonstrate a strong understanding of Systems Administration.
- Good communication skills both written and oral.
- Knowledge and experience of resolving problems at an organisational level.
- Able to remain calm under pressure, consistent in approach to daily tasks and committed to customer service.
Skills and experience as documented in the role profile need to be evidenced in your application to be considered for interview
For more detailed information relating to the role, skills and experience for this role, please click here to view the role profile
What we offer:
We offer generous entitlements and supportive policies to enable a better work-life balance, some of which are listed below:
- A highly competitive salary and access to a generous pension scheme
- Generous annual leave allowance
- A wide range of family friendly policies including enhanced maternity, paternity and adoption leave
- Flexible working arrangements including flexi-time and hybrid working
- A transparent and collaborative team culture underpinned by our core values of Fairness, Integrity & Trust
- Comprehensive range of development and leadership courses to develop your career with South Yorkshire Police
- Employee Assistant Programme (accessible 24/7) offering confidential support and advice
- Flexible lifestyle benefits such as: Blue Light Card, Company Shop, Cycle to work scheme
- Committed to embedding sustainability: South Yorkshire Police Sustainability Strategy 2020-2025 (yhrn.police)
- Membership to the Sports and Social Club
- Access to a wide range of staff support groups and networks
Eligibility:
Applicants must meet the minimum requirement checkable history criteria, which must be taken into account for individuals applying to work with South Yorkshire Police in any capacity. A minimum checkable history of 5 years is required for this role and successfully undergoing recruitment vetting procedure is a pre-requisite of employment with South Yorkshire Police.
Appearance & Standards:
South Yorkshire Police is committed to striking a proportionate balance between self-expression and the need to maintain role sensitive professional standards in dress and appearance. Officers, staff, and volunteers of South Yorkshire Police are permitted to have tattoos visible whilst on duty provided the tattoo is not considered to be unacceptable or otherwise inappropriate. Tattoos will be reviewed as part of the recruitment and selection process.
South Yorkshire Police’s Key Values:
At South Yorkshire Police we have 3 key values which run through everything we do Fairness, Integrity & Trust, the attached document details the key behaviours we expect all employees to adhere to.
Smarter ways of Working:
South Yorkshire Police is committed to developing working practices which assist staff to balance their personal and professional lives, whilst meeting the needs of the organisation. This in turn enables SYP to provide an outstanding service to the community.
There are 3 different categories as part of this which are: Fixed, Field and Hybrid.
This role has been evaluated as a hybrid role.
Hybrid: Applicable when the work can be undertaken at any location, whether that be a SYP building or from home.
Contact details:
For further information about the role, please contact: Elliott Grady on 07388 372681
Closing Date: 2nd December 2025
Closing dates are not normally extended, other than in exceptional circumstances and agreement is made between the Recruitment Manager and the Line Manager for the role.
Candidate Information:
Please note that, should you be successful at the interview stage and before appointment, the relevant pre-employment checks are required. These include references, medical clearance, vetting clearance and sickness absence criteria check.
Diversity & Inclusion:
Applications are particularly welcome from female and ethnic minority candidates.
It is really important to us that the department represents the community we serve, in order for us to provide the best service, utilising a range of backgrounds, experience and skills. We support and value all officers and staff and the unique experiences they bring to the role. We strongly encourage and welcome applications from these valuable underrepresented groups.
If you are from an underrepresented group and want to find out more about the support we can offer, please contact our dedicated team on positiveaction@southyorks.pnn.police.uk
In addition, we will look to support anyone who requires Part Time/Job share working hours.
Internal Candidates:
This vacancy is temporary therefore, you must have the support of your current Line Manager to apply. If you are a permanent member of staff, this would be classed as a secondment opportunity. If you are on a fixed term contract, you must contact the Talent Acquisition Team before applying.
Please ensure that you and your current line manager complete the attached consent form. Please email the completed form to the hiring line manager, with the role title and the closing date stated in the subject of your email.
Without undefined, your application will not be considered any further.
Further Information:
This role is offered on a fixed-term basis in accordance with applicable employment legislation and South Yorkshire Police policy.
Fixed-term contracts are used where there is a genuine business need, such as project-based work, temporary cover or time-limited funding. The fixed term period is subject to change, linked to the posts requirements and may be subject to extension or early termination in line with appropriate notice period.
All fixed-term employees will receive equal treatment and access to opportunities in line with our commitment to fair and inclusive employment practices.
Where appropriate, fixed-term roles may be made permanent without the need for a further recruitment process.
Documents to Review:
For the Police Staff Recruitment Vetting Handbook - Please Click here
For Application Guidance and Tips - Please Click Here
For the FIT Values of South Yorkshire Police - Please Click Here
For Secondment Approval - Please Click Here
View our recruitment video: