HP - Switchboard Operator Volunteer
Role: Switchboard Volunteer
Department: Force Control Room
Location: Melton - East Riding of Yorkshire
Hours: 8 Hours per week (Flexible)
Contract: Permanent
Humberside Police are seeking enthusiastic volunteers to join the Force Control Room team at our Melton 2 location. In this role, you’ll be the first point of contact for members of the public, answering incoming calls, assessing their nature, and transferring them to the appropriate department or officer.
This is a fantastic opportunity to gain insight into police operations while making a meaningful contribution to public safety.
Key Responsibilities:
- Provide support to the Force Control Room (FCR) by accurately directing calls and sharing relevant information.
- Maintain confidentiality at all times, handling sensitive information in line with GDPR regulations.
- Identify and escalate any urgent matters to your Single Point of Contact (SPOC) for prompt action.
- Demonstrate sound judgement by recognising when issues need to be referred to senior staff for further handling.
When you become a support volunteer you will:
- Enhance your CV.
- Get involved in local community events.
- Make a real difference to policing in your area.
- Gain a real insight into policing.
Perks of working for Humberside Police:
From great perks, agile working and professional development, we want you to have the best possible journey throughout your Humberside Police Career.
Our Police Staff work extremely hard, which is why we are proud to offer a host of reward and recognition schemes. Whether it’s Cycle to Work scheme, Gym and health schemes, we have the perks ready for you to benefit from.
Follow the link to watch our force film! https://youtu.be/Ik1rBqYStIs
Pre – Employment Checks and Eligibility:
- Applicants must meet the minimum requirement checkable history criteria of at least 3 years continuous residency in the UK to apply for roles with Humberside Police.
- Successful candidates will undergo a vetting procedure pre-requisite of employment. (Please note, with holding any information asked by the vetting department, may delay the vetting procedure, or result in your vetting been refused and the offer of employment been withdrawn)
- Tattoo’s will be reviewed as a part of the recruitment process to ensure we maintain a level of professional standards and to make sure the images do not cause offence or are unacceptable.
Contact point for applicants:
If you have any questions regarding the recruitment process, please contact us at recruiting@humberside.police.uk
How to apply for the role:
To apply for the role, please click the ‘Apply’ button below.
Please note, you must wait 3 months before submitting another application if you have applied for THIS role within the last 3 months.
For Information & Advice on completing an online application, please follow the link below.
Closing Date: Sunday the 2nd of November at 23:55
Interview date: TBC
It is not likely that closing dates will be extended, other than in exceptional circumstances and would need to be with the permission of the Recruitment Manager and Line Manager of the role.
The Recruitment Manager can authorise to close any vacancy before the closing date stated on the advert.
Attachments
- Guidance for completing your application.
- Preferred candidate roadmap
Humberside Police welcome applications from underrepresented communities. For further information on positive action within Humberside Police, please visit the positive action page:
Diversity and positive action | Humberside Police
We’re an equal opportunities employer and a promoter of diversity and inclusion in the workplace. Humberside Police encourage and welcome applications from candidates from all backgrounds. Regardless of gender, sex, ethnicity, race, religion, education, socioeconomic background, disability, or sexual orientation.
Humberside police also have Disability Confident status, which means we are committed to making the most of the talents that Individuals with disabilities bring to the workplace.