ERSOU - CTP - Police Staff - SO2 - ICT Engineer

The Role

This exciting role will provide technical desktop and field engineering assistance to the National Desktop & Field Team Leader, the wider Customer Service Centre (CSC) and National Counter Terrorism Policing ICT Project teams, in the daily management of all hardware related issues and requests. Additionally, cryptographic device support will be a vitally important part of this role and will require Developed Vetting status.

Additionally, the successful candidate will work closely with all regional ICT units to support and deliver ERSOU based requirements

The right candidate will additionally provide assistance to the Team leader in pro-actively seeking to improve upon all aspects of the current Field Support processes and knowledge base, working towards a leaner and more efficient system of operation. The department has a strong ITIL alignment and a proven track record in this area would be extremely valuable.

The candidate will be expected to take the initiative with establishing excellent working practices and processes within this field and to bring experience of how best to go about hardware and remote assistance management utilising toolsets such as SCCM and Service Now.

The main hardware within this portfolio is largely off the shelf equipment, however training will be given. The right candidate will be required to manage and take ownership of all outstanding faults, liaising with affected parties and resolver groups to provide effective resolutions within agreed service level agreements. Being able to translate complex technical issues into every day vernacular is crucial, as is the ability to manage user expectations and to form good working relationships with senior users.

The role holder will be required to travel to multiple sites across the Eastern Region and at the National HQ within Birmingham, with the occasional overnight stay, as required.

It is essential that you have a working knowledge of:

Windows based Operating Systems
Active Directory
MS Office products
Remote assistance tools and processes
LANs/WANs including Fibre & Copper infrastructure/ data centres
Desktop PCs including Laptops and handheld devices
LaserJet printers & scanners
Cryptographic devices and key materials

It is desirable that you have a working knowledge of:

SCCM
Service Now
Solar Winds

ERSOU – Who we are and what we do

ERSOU is the Eastern Region Special Operations Unit, that oversees and delivers a regional level response to Serious and Organised Crime, and Counter Terrorism Policing for the Forces in the Eastern Region.

ERSOU is made up of both Officers and Police Staff from across the entire region and works closely with the 7 Forces and National Partners. The departments are unique, in that they offer opportunities to work and develop individuals professionally in specialist areas, often delivering capabilities that are provided by local forces.

What we offer:

Flexi time
Blue Light Card discounts
Opportunity to undertake nationally recognised Intelligence Professionalisation Programme (IPP)
Generous pension scheme
Dedicated CTP training for your role
24/7 access to an Employee Assistance Programme
Opportunity to get involved with networking groups such as the Network of Women, LGBTQ+, Parent & Carers and Health & Wellbeing

Additional Information

All internal applicants must have successfully completed their probationary period to apply for this role.

Internal applicants within Bedfordshire Police, Cambridgeshire Constabulary or Hertfordshire Constabulary (BCH), should upload either a CV or provide relevant skills, experiences and qualifications on Word/PDF document.

This vacancy is live to those at risk of redundancy and will remain open to redeployees until the conditional offer stage throughout the recruitment process. Redeployees will take priority over other applicants at any point during the recruitment process up until conditional offer. If a redeployee is successful and accepts an offer, they will remain on their home force’s terms and conditions.

As a Disability Confident leader, we take personal responsibility to help create an inclusive workplace, where police officers and staff respect one another, feel valued for their differences and can be themselves. We are committed to providing workplace adjustments, wherever needed so everyone feels welcome and can flourish. If you have a disability and you meet the minimum criteria for the position you are applying for, you will be entitled to an interview under the ‘Offer an Interview Scheme’.

It is recommended that you download and store a copy of the role profile as this will no longer be available once the advert has closed