OPCC Complaint Handler

About us

At Wiltshire Police, we are dedicated to making our community a safer place for everyone. Our team is committed to upholding the highest standards of integrity, professionalism, and service. We believe in creating a supportive and inclusive environment where every member can thrive and make a meaningful impact. Whether you’re just starting your career or looking to advance, Wiltshire Police offers a range of opportunities to grow and develop. Join us, and be part of a team that values courage, compassion, and dedication to public service. Help us to keep Wiltshire safe.

We’re proud to be an Equal Opportunity employer, and we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone.
If there are any adjustments we could make to the recruitment and selection process to support you, please let us know

About the role

Are you a self-driven, customer-focused individual with a passion for public service? The Office of the Police and Crime Commissioner (OPCC) for Wiltshire and Swindon is looking for a Complaints Handler to join our dedicated Complaints Team, which works to enhance the service provided to the community.

In this role, you will be the first point of contact for individuals raising concerns. You’ll listen carefully to their issues, assess the situation, and work towards resolving complaints promptly and effectively. If you can’t resolve the issue, you’ll refer the matter to Wiltshire Police Professional Standards Department for further action. Additionally, you will contribute to identifying opportunities for improvement within the Force, helping to prevent future issues from arising.

About you and your experience

It is essential for this role that you:

Have experience of working within a complaints environment
Have a criminal justice or policing background
Have experience of working within an environment that can can be confrontational

It is desirable for this role that you have:

An understanding of police systems and processes would be highly advantageous
Strong communication skills, both written and verbal
Empathy and the ability to engage with individuals from diverse backgrounds
A creative and decisive approach to problem-solving
Self-motivated, with the ability to work independently as well as collaboratively within a team
A commitment to continuous improvement and delivering the right solution the first time

Additional Information

This position is politically restricted under the Local Government and Housing Act 1989.
Due to the nature of the role, the postholder may need to attend meetings and events outside of regular working hours.
A valid driver's licence and access to a vehicle (or suitable alternative transportation) are essential to fulfill the responsibilities of the role

What we offer
• Excellent career development opportunities
• 25 days annual leave plus bank holidays, rising to 30 days
• Hybrid working
• Flexi hours scheme
• Free On-Site Gym membership
• Physical and mental well-being support
• Generous Pension scheme

Please note, all roles will be subject to a vetting procedure, some roles due to the nature of their work, will require additional security clearance.

We are proud of being a truly inclusive organisation who provides fair and equal consideration to all of our applicants. We encourage and welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, sexual orientation, religions or beliefs and of neuro divergence.

Depending on the number of applications received, we reserve the right to close this role early.