Police Contact Enquiry Officer IOW - HC621878
Job details – Police Contact Enquiry Officer x 2 - HC621878
Location – Working between Ryde and Shanklin, with occasional cover at Newport
Salary - Scale 5 - £29,109.00 - £31,296.00 per annum.
Hours – 37 per week - Monday to Friday
Contract - Permanent
Closing date – Sunday 17h August 2025 @ 23:59hrs
Hampshire & Isle of Wight Constabulary’s purpose is to strengthen the trust of all our communities through our delivery of fair, thorough, transparent and ethical policing and to enable us to keep our communities safe by relentlessly pursing criminals and putting our victims first, all through exceptional local policing.
Currently located in 19 police stations across the County, the Front Counters team are dedicated to providing the best possible service to the public and internal stakeholders.
Police Contact Enquiry Officers are responsible for providing efficient and effective front counter service to members of the general public.
For further information please see the Role Profile
Additional information about the role
- Are qualified to QCF Level 2 or has comparable work experience.
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Are able to critically assess enquiries and gather information through face to face contact, telephone call backs and electronic systems.
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Have a full UK driving license (if you are required to travel to alternative locations within Hampshire and the Isle of Wight to provide cover, use of pool cars may be available).
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Have proven experience of working in a busy customer / public service environment.
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Have paper-based and electronic clerical skills including experience of creating high volumes of varied documentation.
- Feel confident dealing with confidential and sensitive matters.
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Have knowledge of Windows based Microsoft software and can confidently use IT equipment.
Working as a Police Contact Enquiry Officer, you will attract benefits including, but not limited to:
- 24 days annual leave
- Competitive pension scheme;
- Excellent wellbeing support including access to the Employee Assistance Programme;
- Retail, food and leisure discounts through Hampshire Police Leisure & Sports and Blue Light Card; and
- Fantastic career progression including development and secondment opportunities.
Please follow the online application link to apply. You will be required to enter personal details and complete our screening questions.
In addition, you will be required to provide evidence against the following competencies;
We are Emotionally Aware Level 1
We Analyse Critically Level 1
We are collaborative Level 1
We Take Ownership Level 1
Values
If you would like to have an informal discussion about this role, please contact Angela Orr on angela.orr@hampshire.police.uk or contact the Recruitment Team on police.recruitment@hampshire.police.uk
Please note that the email address you supply when submitting an application will be used for contact throughout the full lifecycle of that vacancy. You will not be able to amend your contact details. You should therefore ensure that you choose an appropriately accessible email address, being mindful that the process may take several months for some roles.
Hampshire and Isle of Wight Constabulary is an inclusive employer and strives to have a workforce representative of the communities we police and serve. We recognise that we are not fully representative and are working to address this imbalance through a variety of initiatives.
Hampshire & Isle of Wight Constabulary is an equal opportunities employer that positively promotes flexible working, enabling officers and staff to achieve a healthy work-life balance whilst meeting operational requirements of the constabulary. We actively encourage applications to be made on a full time, part time or flexible working basis.
The Equality Act 2010 allows us to promote equality within Hampshire and Isle of Wight Constabulary by adopting Positive Action to support people from under-represented groups. Our aim is to recruit talented people with a diverse range of skills and experience and welcome applications from all sections of the community. Our Positive Action team are available to provide support through the application and assessment process by contacting: positive.action@hampshire.pnn.police.uk
The Disability Confident campaign aims to remove barriers, increase understanding and ensure that people have opportunities to fulfil their potential and realise their aspirations. We will accommodate requests for reasonable adjustments where possible throughout our recruitment and promotions processes and encourage anyone requiring reasonable adjustments to disclose this at the earliest opportunity.