Customer Service Officer - Catterick

Location: Catterick Police Station

Salary: £26,106 – £28,653 per annum (pro rata based on 18.5 hours: £13,053 - £14,326) NYP scale 4

Contract: Part time | Permanent

Hours: 18.5 hours

Shifts: Monday – Friday 9am – 12.30pm plus 1 hour

Customer Service Officer - Job Description

North Yorkshire Police are excited to announce we have a vacancy for a Customer Service Officer to join our dedicated front counter / enquiry desk team.

This role will put you at the heart of local policing assisting members of the public, police officers, and police staff with a wide range of services. This is a very demanding and challenging role, but it is an exceptionally varied, interesting, and rewarding opportunity to support your local community.

As a Customer Service Officer, you will look to provide a high-quality service to colleagues and members of the public. Other responsibilities will include:

Taking incident reports from victims of crime.
Providing advice and support to members of the public on a variety of enquiries.
Being the first point of contact for all visitors to the police station.
Completing court-ordered registrations and managing bail appointments.
Handling surrendered firearms and weapons.
Processing seized vehicle releases.
Undertaking a wide range of administrative duties to support Front Line Policing.

Please view the Job Description for more detail.

To be successful in this role you will have:

Excellent communication skills – the role requires verbal, written, and non-verbal communication skills, and the ability to adapt depending on the customer’s needs.
Previous experience of using Microsoft Office packages such as Excel, Word, and Outlook.
Good attention to detail and the ability to maintain accurate records.
Experience of working in a customer service environment is desirable, however we do provide training and development on these skills.

Working for Us – What We Can Offer You!

Working for the emergency services is truly rewarding, and we want to inspire all colleagues to achieve their full potential. Everything we do has a direct impact to the service our organisation delivers, and each of us contributes to ensuring our communities continue to feel safe.

You’ll work for an organisation that cares about the well-being of its personnel, and actively supports people so they can perform to their best at work.

In addition, we offer a range of benefits including:

Staff support networks and access to onsite Health and Wellbeing Services
Excellent government pension scheme
24 days holiday entitlement, increasing to 30 days with length of service (plus bank holidays)
Access to discounts at major retailers
Unison – recognised trade union

We value different perspectives, skills, and experiences, we care about the well-being of our staff, and actively support people so they can perform to their best.

Positive Action

We at North Yorkshire Police value difference. We have a positive action team who are dedicated to supporting you through your application and beyond. If you feel you need any reasonable adjustments to help reach your potential, please contact our Positive Action Team positiveaction@northyorkshire.police.uk

How to Apply

If you are looking for a new and exciting challenge, then please submit your application, and include all relevant skills and experience to be considered for an interview.

If you have any questions or for an informal chat, please contact Shona Willoughby, Front Counter & Exhibits Manager – shona.willoughby@northyorkshire.police.uk

Key Dates

Vacancy Closing: 9am on Wednesday 23 July 2025
Interviewing: During w/c 28 July